Mobile Support Coordinator

Kansas City - Missouri (MO),

Kansas City Southern Railway

Job Description:

Job Summary

This position provides technical support, procurement, and deployment of mobile device products and services. Interacting directly with end users, the position installs, diagnoses, repairs, maintains, and upgrades mobile applications and hardware products and equipment to ensure optimal device performance. The position troubleshoots all issues in a timely and accurate fashion and provides end-user assistance, while documenting, tracking and monitoring problems to identify trends.

Job Duties

  • Monitors Service-Now ticket queue to ensure timely completion of incidents and requests within established SLA.
  • Engages vendor support where appropriate or take appropriate escalation measures.
  • Provisions, tests, and deploys mobile devices including smartphones, tablets, cell phones, and air cards.
  • Activates suspended lines and track assigned SIMs through vendor.
  • Manages inventory of mobile devices and related equipment.
  • Enforces user compliance of established mobile device security policies.
  • Tests, documents, and deploys new security policies.
  • Maintains records of all KCS mobile lines.
  • Audits and updates voice and data plans to maximize company resources.
  • Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

Basic Qualifications

  • Bachelor's degree from an accredited university or college, or enrolled in an accredited program with less than one year until graduation, or equivalent combination of education and experience

Preferred Requirements

  • Experience with ServiceNow, AirWatch, and Active Sync

Preferred Certifications

  • A+
  • ITIL Foundations

The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

We are proud to be an EEO/AA employer/Veteran/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Required Skills

Required Experience

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