Equipment Technical Support I

Lee's Summit - Missouri (MO),

Rich Products Corporation

Job Description:

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values. That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy. Our benefit offerings are reflective of this unique blend of Life, Work and Family .


Meet f’real

f’real, a wholly-owned subsidiary of Rich Products Corporation, designs, sells and markets authentic milkshakes, smoothies and frappes all made from real ingredients – ice cream, fruit, milk and coffee. f’real f’natics freshly blend our delicious products in our patented blender in almost 20,000 locations across the globe. f’realies (aka employees) have one purpose – to create happiness in a cup for people everywhere by blending delicious flavors with magical moments!


Meet Your Job

Our Tech Support agents troubleshoot technical issues with our customer's equipment (electromechanical blenders) as well as provide support to our internal teams and external service providers. This is a busy call center environment where you will get to flex your mechanical/electrical and customer support chops!

Please note, this is NOT a traditional Desktop Support, Network or Server Administrator IT position.However, our blenders have PC motherboards, RAM, hard-drives, touch-screens, networking, and remote tunneling capabilities. Our fleet of 18,000 connected devices require routine software and firmware updates/patches. This is a great opportunity for those who are in IT but may also want to add some variety to their job!

Key Responsibilities:

  • Provide technical support via the phone to our customers - including, but not limited to, mechanical, SBC/modems, wiring/connections and general level one support tasks
  • Receive and enter parts orders from our customers
  • Provide warranty information to our customers and service providers
  • Coordinate field repairs with service providers
  • Assist with other Technical Support projects as needed

Help Us Meet You

We’re looking for a highly-motivated and conscientious person who is passionate about consumer products. You should have excellent communication skills with a great technical aptitude. You should be comfortable taking the bull by the horns, working independently and as a team. You will be an integral member of a fairly small, very tight knit working team, so great team work, an enthusiastic can-do attitude and a sense of humor will be essential.


  • High school diploma or GED required - Bachelor’s degree preferred
  • Excellent communication skills and pleasant manner
  • Flexible and calm under pressure
  • Mechanical and/or electrical background
  • Great problem-solving/investigative skills
  • Excellent computer skills
  • Fantastic interpersonal skills
  • Detail oriented
  • Passion for customer service

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

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