Team Supervisor CSED

Billings - Montana (MT), 59101

State of Montana

Estimated salary $49,525 - $55,905 a year

Job Description:

The Child Support Enforcement Division (CSED) seeks to diligently pursue and ultimately achieve financial and medical support of children by establishing, enforcing and increasing public awareness of parental obligations.

Staff Supervision & Development
  • Provides supervision and direction to a team of 7 investigative staff.
  • Trains staff with respect to changes in state, federal, and CSED policy concerning case processing, guidelines, and procedures.
  • Serves as subject matter expert and advises staff on all areas of policy interpretation and application.
  • Reviews individual cases with staff and provides case management direction as necessary.
  • Mentors, coaches, and supports staff development; conducts performance appraisals and implements annual performance goals.
  • Handles hiring/interviewing, and constructive discipline as necessary.
  • Conducts meetings and shares updates or procedural changes with staff.
  • Ensures staff compliance with personnel rules, regulations, and policies.

Casework Oversight/Management
  • Responds to elevated case participants’ complaints and researches potential issues and resolutions.
  • Performs reviews of child support cases which may be of a sensitive nature.
  • Conducts investigations into complex Child Support cases involving issues including but not limited to legal, medical and monetary issues.
  • Gathers information and completes modifications of child support orders and determines child support obligation.
  • Negotiates with case participants and their legal representatives.
  • Interviews obligors, obligees and witnesses to prepare casework and preparation for contested hearings.
  • Mediates disputes of parties involving facts, laws and regulations.
  • Prepares and presents evidence as a CSED representative in contested hearings.

Development and Implementation of CSED Policies
  • Participates in committees, workgroups, panels designated to develop and refine CSED policies based on agency needs or changes in federal and state laws and regulations.
  • Provides input regarding current policies, recommends resolutions, and new or revised policies or procedures.
  • Assists the Regional Manager to develop and implement regional internal office policies.
  • Cooperates and communicates with the team at the regional level to implement new and refined policies.
  • Assists the Regional Manager to develop and implement individual regional internal office policies.

Physical and Environmental Demands:

Work is performed in a typical office environment. Given the sensitivity surrounding issues of child support, CSED staff regularly must be able to diplomatically interact with abusive, hostile and, at times, dangerous individuals.

Required for the first day
of work:

  • Knowledge of investigative principles, due process, administrative and judicial process.
  • Knowledge of mediation and dispute resolution principles.
  • Knowledge of general collections principles and social service programs.
  • Excellent written and verbal communication skills.
  • Ability to apply standard accounting principles.
  • Ability to analyze information, make decisions and solve problems.
  • Ability to organize, plan, and prioritize work.
  • Ability to operate a personal computer and general office equipment as necessary to complete the essential functions, including using spreadsheet, word processing, database, email, internet and other computer programs.


  • Bachelor’s degree in sociology, pre-law, accounting, business administration or a related field.
  • Five years of job related direct experience in child support casework including three years of investigative experience.
  • One year of supervisory experience preferred.
  • Other combinations of related education and experience may be considered on a case-by-case pay basis.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Job: Community/Social Services
Salary: $ 49,524.80 - 55,905.08 Yearly
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings: 1
Employee Status: Regular
Schedule: Full-Time
Shift: Day Job
Travel: No

Primary Location: Billings

Agency: Department of Public Health & Human Services
Union: 000 - None
Bargaining Unit: 000 - None

Posting Date: Dec 23, 2019, 9:07:46 AM
Closing Date (based on your computer's timezone): Jan 7, 2020, 12:59:00 AM
Required Application Materials: None

Contact Name: Human Resources | Contact Email: [email protected] | Contact Phone: 406-444-3136

Similar Jobs in Montana