Parking Supervisor

Bozeman - Montana (MT),

Montana State University

Estimated salary $14.36 - $17.95 an hour

Job Description:

The PEO III will schedule athletic and special event manning, develop operational plans for athletic and special events, monitor enforcement personnel as they patrol University parking lots, help incorporate new technologies into MSU Parking Services, and monitor the state of the parking lots to ensure a safe parking experience on campus. This includes monitoring snow removal efforts in the parking lots and all other hazards that are identified. The PEO III will also oversee training of new parking enforcement officers and student workers. The PEO III is expected to provide supplemental non-injury motor vehicle accident investigation, including properly photographing and documenting the incident within the records management system.

Duties and Responsibilities
  • Supervision: Supervise the parking enforcement officers, including tracking the number of citations written, public service assists rendered, and the overtime/extra event hours worked. Ensure parking enforcement officers are properly fulfilling their assigned duties.
  • Parking Operations: Manage daily operations for enforcement and maintenance. In addition, plan and develop athletic and special event parking operations plans and implement as appropriate. Coordinate with other campus entities to provide parking support for visits and events.
  • T2 Training and Maintenance: Train all parking enforcement officers on the T2 parking management software, the handheld computers/phones and the ticket printers. In addition, the PEO III will be responsible for maintaining the handhelds, printers and Luke II pay stations and fill out T2 support requests as necessary.
  • Lot Monitoring: Monitor the state of the parking lots on a daily basis to ensure they are safe and welcoming for the campus community. Any required maintenance, cleaning or snow removal shall be undertaken, requested or delegated as appropriate.
  • Equipment operation and maintenance: Safely and legally operate departmental vehicles; install, uninstall, and operate hydraulic truck mounted snowplows and sanders; maintain garage pay stations; operate parking handheld devices to issue and print citations; operate computer hardware and Windows-based software; operate battery booster packs, jumper cables, tow straps, jacks, and lockout tools to provide motorist assistance.
  • Customer Service: Provide parking and general University information to students, staff and visitors in the field and at the front counter; handle complaints from customers; assist motorists in distress; assist other department requests as required.
  • Security and Safety: Report suspicious circumstances such as unlocked buildings, damage or acts of vandalism, unruly behavior etc., to appropriate personnel; report hazardous situations in parking lots; work as a team member to provide essential support to other department personnel as required.
  • Clerical: Provide daily front counter assistance to sell permits, receive citation payments, and maintain information in the parking database.
  • Supplemental non-Injury Traffic Investigation: The PEO III is expected to provide supplemental non-injury motor vehicle accident investigation, including properly photographing and documenting the incident within Zuercher. This requires the successful completion of specialized training in the areas of accident investigation, scene safety, photography, and report writing.

Required Qualifications – Experience, Education, Knowledge & Skills
  • High School Graduation or G.E.D. plus demonstrated customer service experience that includes knowledge of, and experience with, interpreting and explaining rules and regulations to the general public.
  • Demonstrated experience working with, maintaining, and learning new computer and software systems.

Preferred Qualifications – Experience, Education, Knowledge & Skills
  • Demonstrated experience maintaining vehicles and other mechanical systems.
  • Familiarity with MSU-Bozeman campus.
  • Two years’ experience in the parking industry managing/supervising parking operations.
  • Non-injury traffic accident investigation experience.

The Successful Candidate Will
  • Establish and maintain effective working relations with co-workers and the public.
  • Work effectively independently and in a team environment with minimal supervision.
  • Possess strong written and
verbal communication and customer service skills.
  • Represent University Police and Parking Services to others in a professional and courteous manner.
  • Have good computer skills.
  • Assist members of the university community with unlocks, jump-starts, directions, purchasing parking permits, etc.
  • Operate a snowplow and various parking vehicles and equipment.

  • Position Special Requirements/Additional Information
    • Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Public Safety Policy and Crime Statistics.
    • This position requires coverage during Athletics and special events.
    • Must pass an in-depth background investigation prior to final employment offer.
    • Must possess and maintain the ability to give credible testimony in a court of law.
    • Must possess, or be able to obtain within six months, a valid Montana driver license and have an acceptable driver record (less than 12 points).

    This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

    Physical Demands

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

    This position has supervisory duties?

    Posting Detail Information

    Number of Vacancies

    Desired Start Date
    Upon completion of a successful search.

    Position End Date (if temporary)

    Open Date

    Close Date

    Applications will be:

    Screening of applications will begin on January 29, 2020; however, applications will continue to be accepted until an adequate applicant pool has been established.

    Special Instructions

    Diversity Statement

    Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

    Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

    Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; [email protected] .

    In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

    MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .

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