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USA

Field Service Technician - Hourly

Las Vegas - Nevada (NV),

Aristocrat Technologies Inc

Job Description:

Job Posting Title

Field Service Technician - Hourly

Summary

This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of Electronic Gaming Machines, Oasis Hardware and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization.

What you'll do

  • Extensive travel to install and repair as necessary, Oasis hardware on new installations and upgrades.
  • Install, convert, troubleshoot, repair and/or de-install as necessary Gaming Machines, Signs, gaming controllers, and Oasis hardware.
  • Assist Lead Technician with the inventory of parts at customer location and review machine mix to determine if any additional parts are needed.
  • Perform efficient pre-staging and assembly of Oasis hardware and staging of kits for implementation at the game. .
  • Troubleshoot network connectivity issues back to the switch.
  • Responsible for the coordination of all installations and visitation schedules in conjunction with the Operations Manager, SDC, Project Administration Manager, and Project Management. Pre-plan, schedule and perform service activities assigned to geographic territory.
  • Monitor service activities and service case escalation to ensure actions are taken to resolve the customer problem(s).
  • Extensive travel to install and repair as necessary, Oasis hardware on new installations and upgrades.
  • Install, convert, troubleshoot, repair and/or de-install as necessary Gaming Machines, Signs, gaming controllers, and Oasis hardware.
  • Assist Lead Technician with the inventory of parts at customer location and review machine mix to determine if any additional parts are needed.
  • Perform efficient pre-staging and assembly of Oasis hardware and staging of kits for implementation at the game. .
  • Troubleshoot network connectivity issues back to the switch.
  • Responsible for the coordination of all installations and visitation schedules in conjunction with the Operations Manager, SDC, Project Administration Manager, and Project Management. Pre-plan, schedule and perform service activities assigned to geographic territory.
  • Monitor service activities and service case escalation to ensure actions are taken to resolve the customer problem(s).

What we're looking for

Why Aristocrat?

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

  • Our core values: All about the player, Talent Unleashed, Collective Brilliance and Good Business, Good Citizen

Our Winning Ways

  • Unite - Come together as one team, with one vision
  • Develop - Empower, inspire and grow our people
  • Deliver - Execute with excellence, be accountable for results
  • Play - Be creative, celebrate success

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Location

Las Vegas, NV, US

Job family

Games Service

Contract Type

Regular

Time Type

Full time

Company

Aristocrat Technologies Inc

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