USA

Dedicated Partner Support - Customer Support Representative

locationLas Vegas - Nevada (NV),

atEase

Job Description:

About Ease:
Ease is the #1 rated benefits administration and HR software for businesses with 2–250 employees, powered by insurance brokers. 70,000+ employers trust Ease’s innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one destination for all their human resources information. Headquartered in San Francisco with offices in New York, Las Vegas, and Omaha, Ease was recently ranked number 57 in Forbes 2020 list of the top 500 startup employers in America.
Ease video

Responsibilities:

Resolve inquiries received via phone, web, email, and internal ticketing system, in a timeframe consistent to department and team service levels and goals.

Work collaboratively with customers and various internal resources to achieve
desired results. Cross-functional teams include Product, Marketing, Training, Implementation, and Engineering teams.

Own and address customer needs and product issues from inception to resolution, including customer onboarding/development, diagnosing/resolving technical issues, and escalation support.

Identify and analyze upsell opportunities with customers and communicate details to appropriate stakeholders.

Maintain and create detailed documentation through logging of support cases, email, and knowledge base articles for customer and internal use.
Ease is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

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