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Assistant Service Supervisor

Reno - Nevada (NV), 89511


Job Description:

Opportunity Starts Here:

Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.

If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.

A Day in the Life:

The Assistant Service Supervisor is responsible for assisting the Service Supervisor in overseeing the overall maintenance of the apartment community, including repairs, the make-ready process, and preventative maintenance. While mentoring the Service Technicians, you will be expected to perform maintenance duties in addition to exemplifying knowledge of all equipment and appliances and have involvement in developing relationships with vendors.

Alliance Maintenance from Alliance Residential on Vimeo.

What You’ll Do:

  • Assist the Service Supervisor in supervising and scheduling maintenance activities, such as make readies and service requests
  • Prioritize service requests and make quality workmanship repairs in a timely manner
  • Inspect the apartment after turn checklist has been completed and take care of any items that were overlooked
  • Follow the program of preventive maintenance on the property (i.e. air conditioner filter replacement)
  • Assist with on the job teaching and training Motivate associate performance by leading by example
  • Provide exceptional customer service to residents, prospects and other team members

What You’ll Need to Succeed:

  • High School Diploma or equivalent
  • BA preferred
  • Minimum of 2 years’ previous experience in a maintenance role
  • HVAC and CPO certifications preferred
  • Multifamily community experience highly preferred
  • Must be knowledgeable in all areas of maintenance including plumbing, air-conditioning, electrical and general repairs
  • Must be able to take service calls (some of which may be after hours or on weekends)
  • Exceptional safety skills

What You’ll Receive:

  • Professional and upbeat work environment
  • Competitive compensation and incentives
  • Paid training and professional development opportunities
  • Generous paid time off including vacation, sick, holiday, birthday and volunteer time
  • Low Premiums for Medical, dental and vision coverage; including access to telemedicine
  • Paid parental leave for eligible new parents
  • Flexible spending account
  • Health saving account with Company match
  • 401k program with Company match
  • Housing discounts (When available)
  • Flexible hours and remote positions (when available)
  • Company-paid life insurance
  • Short and long term disability coverage
  • Team building events
  • Associate wellness program, including financial wellness (partnerships with Gradifi and Bank of America)
  • Regional and National Award programs
  • Associate referral bonus program

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