Guest Services Agent

locationSanta Fe - New Mexico (NM), 87507

atOjo Spa Resorts

Estimated salary $50,000 - $52,000 a year

Job Description:


Come join our Ojo Santa Fe Resort Team!

A Guest Service Agent handles the daily front desk operations of the resort, ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays.

. Requirements:
  • Minimum of two years of hospitality experience, preferably in a resort setting.
  • High school diploma (or equivalent); hospitality degree or certificate a plus.
  • Computer skills,
experience and aptitude to include MS Office software and property management systems. Knowledge of Agilysys a plus.
  • Reliability, punctuality and professional communication skills are critical.
  • Ability to work under pressure with a high level of patience and customer service
  • Accurate cash handling skills required.
  • CPR and first aid certification a plus; willing to be trained in same.
  • Ability to work evenings, weekends, weekdays, and holidays required.
  • Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
  • The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.
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