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USA

Customer Success Associate

locationNew York - New York (NY), 10115

atWorkforce Opportunity Services

Estimated salary $25 an hour

Job Description:

Be a Part of the WOS Team!

Working for WOS is more than a job, it's the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.

How We Do It

WOS uses a scientifically-based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

About The Opportunity

Workforce Opportunity Services (WOS)—the leading non-profit organization connecting individuals from under-serviced communities is looking for a Customer Success Associate. The Customer Success Associate will be responsible for assisting with all client needs, which includes onboarding, account management, data analysis, and assisting with installations for the FeedbackNow solution. We are looking for someone that has a strong client orientation and be committed to quickly satisfying client requests. In short, this role will directly handle and ensure end to end client success, while supporting the manager and working with other members of the team.

Candidate Profile:
  • Bachelor's degree with technology related coursework
  • Work experience is a plus
  • Available to work full-time
Responsibilities:
  • Act as an expert on the product with assistance for additional training and analysis on the product's data collection.
  • Maintain critical client information in various databases and management tools to ensure accurate data collection and project documentation.
  • Develop and maintain cross-functional timelines across clients, engineering, marketing, and sales forecasting to ensure accurate expectations and on-time delivery.
  • Provide in-depth data analysis to assist clients' business decision-making process and maximize customer satisfaction for airports, convention centers, and other industries, to be utilized in progressing larger contracts or renewals.
  • Test and develop new aspects within the customer data portal and client training
documents with a focus on amplifying business growth potential and maintaining brand standards.
  • Assist the supply & service team for any deployed customers to answer inquiries regarding maintenance, the product, or further training.
  • Deploy a wide range of real-time feedback devices on-site or remotely with customer interactions to personally ensure the successful implementation of the product.
  • Assist with the supply chain management: pack, ship, and maintain inventory for new and existing clients.
  • Travel to clients to perform maintenance, installations, and on-site visits on a regular basis.
  • Qualifications:
    • Bachelor's degree; work experience is a plus.
    Experience with product management
    • Experience with supply chain management
    • Experience with project management
    • Experience with client service management
    • Experience with data analytics
    • Experience with SalesForce
    • A strong client orientation; committed to quickly satisfying client requests
    • Good communication skills (written, phone, or in person with clients)
    • Detail oriented
    • A pragmatic, hands-on, can-do mentality
    • Client service experience is a plus
    Job Type:
    • Full-Time (40 Hours/Week)
    Salary:
    • $25.00/Hour
    Benefits:
    • Free Individual Health Insurance
    • Free Training (Program specific)
    • Paid Vacation
    • Paid Company Holidays
    • Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
    • Individual Mentor
    • 401k Retirement Savings
    • Interest free loans (Case basis)
    • Benefits valued at up to $25,000.00 annually
    Location:
    • New York, NY
    About WOS

    Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserviced communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.

    Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

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