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USA

Jr IT Technician

locationRemote in New York - New York (NY),

at20/20NOW VISION CENTER

Job Description:

Junior IT technician Job description

We are looking to add a junior IT support technician to our rapidly growing company in our IT department located in Holbrook NY

Job description

Duties would include

  • Assist in the day-to-day activities in the IT department
  • Setup and image hardware for new locations
  • Configure and test equipment prior to deploying
  • Answer and log level 1 helpdesk tickets
  • Escalate tickets to level 2 and 3 technicians if needed
  • Write technical documents for non-technical staff
  • Create a catalog of standard problems and solutions for the IT
department
  • Reach out to vendors and ISPs when needed to resolve onsite issues.
  • Learn new skills by assisting senior level members of the team with ongoing projects

An ideal candidate will be able to:

Work in a team with onsite and remote team members

Prioritizing time sensitive issues and multitasking in a corporate environment

Write step by step guides for non-technical and technical employees

Experience in a level 1 helpdesk environment

Knowledge of the OSI 7-layer TCP/IP networking model

Experience with different Wireless devices IOS and android

Be a team player with a positive attitude

Ability to work a flexible schedule

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