Associate Director and Registrar, MBA
Chapel Hill - North Carolina (NC), 27599
University of North Carolina at Chapel Hill
UNC Kenan-Flagler Business School offers a range of professional and academic degree programs, including an undergraduate degree in Business (BSBA); an MBA program delivered in four different methods (Full-Time, Evening, Weekend, Online); a Master of Accounting (MAC) degree delivered in two different methods (full-time and online); and a PhD program.
The Associate Director and Registrar is a key leadership position for the Full-Time MBA, a complex program requiring effective communication skills, analytical and critical thinking acumen, diplomacy, and heightened organization skills in order to provide a wide array of services for graduate students. This role is also central to our strategic planning efforts and specialized committee work to improve academic outcomes and develop strategic recommendations to enhance our learning environment both in and out of the classroom. The Associate Director (AD) leads academic operations for the Full-time (FT) MBA program and works in concert with multiple stakeholders within the MBA matrix organization including the Full-Time MBA Program Director, Director of Academics and Operations, fellow Associate Directors, as well as the offices of Financial Aid, Veterans Affairs, Admissions, and Career and Leadership.
Beyond supporting registrar functions, the Associate Director maintains regular and proactive communication and advising sessions with over 100 faculty members and nearly 700 full-time and visiting students. Additionally this role must manage and navigate numerous active partnerships with multiple UNC departments (seeking graduate business academic options for their students), including nearly a dozen dual degree programs operating across multiple universities and UNC departments.
As a function of this role, the AD must lead large group and one-on-one advising sessions to provide guidance on course selection and counseling regarding the best methods for students to achieve their educational objectives and satisfy degree requirements. The AD also assists in the creation of program policies and counsels Full-Time MBA students and program faculty on grading, course registration, course evaluations, and other academic components of the program. Fundamental to this role is required knowledge for leveraging and operating existing academic systems found within the university (PeopleSoft/ConnectCarolina, etc.) as well as numerous customized systems, tools and software specifically developed for UNC Kenan-Flagler such as Canvas, EvaluationKit, MyKE Admin, etc. Furthermore, the AD is tasked with various projects for overall program enhancement including the analysis and reporting of student feedback and satisfaction surveys, interaction with the Information Technology team to improve student system functionality, as well as a prominent leadership role with Nonprofit Board Consultants program requiring substantial program stewardship for nearly two dozen community service based organizations and nearly 50 student fellows.
Other operational and administrative responsibilities include core course waivers, exams, academic ineligibility reporting, as well as an active role in orientation and graduation programs related to the delivery of the Full-Time MBA program. The AD reports to the Director of MBA Academics and Operations.
Relevant post-Baccalaureate degree required; for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant undergraduate degree and relevant experience in substitution.
Three or more years of customer service experience in a university setting strongly preferred. Strong client/customer service focus. Proactive, highly responsive, and able to make decisions independently to provide solutions to time-sensitive problems. Ability to develop new techniques, approaches, and methods to create innovative solutions. Demonstrated attention to detail and comfort with technology and information/records administration. Strong oral and written communication/ presentation skills are essential for this position. Professional demeanor to interact with senior administrators across the university. Motivation, maturity, and a positive attitude are of paramount importance. The AD must have the ability to analyze, interpret, recommend, and implement policy and procedural guidelines and resolve related problems and questions. Keen mental concentration and the ability to manage time and multiple priorities effectively are required. Exceptionally high standards of quality, completeness, attention to detail, and timeliness are expected for this position.
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.