USA

Customer Service Representative

locationCharlotte - North Carolina (NC),

atLearnship Networks GmbH

Estimated salary $40,374 - $42,876 a year

Job Description:

About Us
The 6th Cavalry Museum preserves the rich military history of the Fighting Sixth Cavalry, stationed at The Post at Fort Oglethorpe 1919 - 1942. The story of the 6th Cavalry is illustrious, beginning in 1861 as a U.S. Cavalry Regiment to present day. Located on the Post’s original parade ground/polo field, the area is listed on the National Register of Historic Places, surrounded by officer’s homes and other Post buildings. Visited by presidents, military heroes, and celebrities, the museum houses artifacts, uniforms, weapons, accouterments, photos, and vehicles.

Job Description

Responsibilities :

  • Assist clients with daily requests over the phone and by email
  • Organize and assign activities to team members based on complexity
  • Enthusiastically engage in company culture and corporate
goals
  • Triage incoming calls to appropriate department
  • File customer information and documents electronically
  • Maintain updated system information
  • Process payments and assist with billing
  • Process policy changes
  • Retain current customers by providing outstanding customer service
  • Other duties as needed
  • Qualifications

    Qualitifications:

    • Superior customer service skills
    • Professional and cheerful presentation and phone manner
    • Self-starter, highly organized, and detail oriented
    • Strong written and verbal communication skills
    • Strong typing skills
    • High school diploma or equivalent

    Additional Information

    This position is eligible for full-time benefits

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