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USA

Contact Center Specialist

Charlotte - North Carolina (NC), 28262

UNC Charlotte

Job Description:

This posting will be recruiting for Permanent Full-Time and Time-Limited Full-Time positions that become vacant throughout the year. The primary purpose of the Niner Central Contact Center Specialist position is to provide front line counseling, superior customer service and support, and holistic problem resolution in the areas of registration, financial aid, student accounts and general student inquiries. This position will provide information and service relative to policies, processes and procedures to prospective and current students, parents and other visitors, and perform other duties as assigned. The Contact Center Specialist may also manage escalated issues from Administrative Support Specialists. The position is expected to troubleshoot student issues and resolve complex issues that may cross over several departments. This position is expected to go beyond just simply answering the question a student may ask, and instead review their record and issues in a holistic manner and resolve or provide guidance on multiple issues. This position provides essential feedback and recommendations regarding ongoing process management and improvement of the Niner Central department. These vacancies are either time-limited or permanent positions.

Minimum Qualifications:

Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent.

Position Number:

CCS001

Posting Date:

07/01/2019

Closing Date:

12/31/2019

American Recovery & Reinvestment Act Funded:

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