Maintenance Staff - Razzoos

Concord - North Carolina (NC), 28027

Brick House Tavern + Tap

Job Description:

Job Title:
Maintenance Staff
Reports To:
Department Manager/Manager on Duty

Variable Employee
Job Code:
Non-exempt (paid hourly)

Position Overview

Keeps building, internally and externally, in clean and orderly condition, performing heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing rubbish. Duties may include performing routine maintenance activities, notifying management of need for repairs, and cleaning debris from sidewalk.


  • Previous Janitor experience in restaurant environment is helpful, but not required
  • Knowledge and appropriate use of cleaning equipment and chemicals
  • Successful completion of Razzoo’s training for this position is required
  • Must be of legal age to operate certain equipment in compliance with federal, state or local laws

Essential Skills/Experience:

  • Integrity - must comply with cash and credit card handling policies and protect the Company’s assets
  • Guest Service Orientation - anticipating guests’ needs and consistently following Razzoo’s Steps of Service
  • Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking
  • questions as appropriate and not interrupting at inappropriate times
  • Speaking - talking to others, i.e., managers, co-workers, guests, to convey information effectively
  • Social Perceptiveness - being aware of others’ behavior and reactions and understanding why they react as they do
  • Critical Thinking - using logic and reasoning to identify the needs of a given situation
  • Reading Comprehension - understanding written communications and documents
  • Arithmetic - utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing
  • Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty
  • Memorization - the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
  • Handwriting - legible writing skills for various Company forms and documents
  • Time Sharing - the ability to shift back and forth between two or more activities or sources of information
  • Team Oriented - actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
  • Safety Focused - ability to adhere to Company safety standards at all times
  • Work Schedule - ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Essential Characteristics:

  • Self-directed - ability
to work well with little or no supervision
  • Sense of urgency
  • Positive attitude and professional demeanor
  • Organized, detail oriented; recognizes errors quickly
  • Guest focused and solution-driven
  • Multi-tasker
  • Team oriented
  • Communicator - clear written and oral skills
  • Safety conscious - follows all safety and sanitation policies
  • Professional image - neat, clean, pressed
  • Dependable - consistently works agreed upon schedule and gets to work on time
  • Essential Duties and Responsibilities

    • Maintain restaurant security by keeping doors locked during non-business hours
    • Utilize chemicals as described in OSHA MSDS book
    • Clean and restock restrooms
    • Gather and empty trash
    • Clean building floors by sweeping, mopping, scrubbing, or vacuuming them
    • Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures
    • Mix water and detergents or chemicals in containers to prepare cleaning solutions, according to OSHA regulations
    • Notify managers concerning the need for major repairs or additions to building operating systems
    • Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees
    • High dust artifacts, air conditioning ducts, ledges and bar cages
    • Ensure parking lot, landscape,and back dock areas are clean and free of debris
    • Change out facility and outside light bulbs using appropriate ladders
    • Operate dishwashing machine as necessary, appropriately loading dishes, glassware, flatware, pots and pans into dishwashing machine and maintaining accurate levels of chemicals
    • Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
    • Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
    • Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
    • Perform additional responsibilities as requested by a manager at any time

    Physical Demands:

    • Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 50 lbs.
    • Move about the kitchen areas quickly and carefully
    • Stand/walk during entire shift
    • Climb ladder when reaching for items that are on upper shelves
    • Ability to hear with accuracy over loud background noise
    • 20/20 Near Vision, with correction - the ability to see details at close range (within a few feet of the observer)
    • Manual Dexterity - the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

    Working Conditions:

    • Narrow spaces behind bar, between dining tables and in kitchen area
    • Exposure to varying chemicals
    • Wet conditions
    • Cleaning tools, i.e., vacuum cleaners, floor polishers
    • Heights, including top of building

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