University Program Specialist
Elizabeth City - North Carolina (NC), 27909
Elizabeth City State University
The Division of Student Affairs is organized to augment, strengthen, and support the university’s commitment to the total development of students. The Division assists with the adjustment of students to both the academic and non-academic environment of the campus. The main focus is on creating and promoting an environment in which students can develop into mature, well-rounded citizens who are self-disciplined and aware of the life long process of education. The Division of Student Affairs programs are designed to promote student initiative and personal responsibility as part of a quality education leading to personal, social, and professional development. The programs also strive to provide opportunities for leadership and promote a climate conducive to intellectual stimulation and growth that builds character, emphasizes integrity, fosters excellence, and promotes respect for diversity in a global society.
INTERNAL POSTING- Open to current ECSU employees
The Director of Divisional Services will have direct responsibility for coordinating all facility and technical projects on behalf of the Division of Student Affairs. Act as a senior policy and project advisor to the vice chancellor on all topics related to facility operations, capital projects, major equipment purchases, and contracts for the Division and its departments This position is responsible for the successful coordinating the major services and technical support provided to the Division of Student Affairs and/or its departments.
Professional Knowledge: Knowledge of program policies, procedures, technology, best practices and their theoretical bases. Ability to interpret and apply a variety of interrelated policies, procedures, and programs for clients and to address clients’ non-routine issues. Knowledge of new theories, trends, laws, or precedent.
Program/Project Administration: Ability to administer and/or manage a program with established guidelines and standards in its entirety or to administer several components of a multi-faceted program. Ability to ensure program/project accountability. Ability to define scope, goals, tasks, deliverables, timelines, tools, and resources. Ability to assess the needs of the work unit or project. Ability to determine any gaps, and recommend changes in procedures, workflow and work assignments to improve efficiency and effectiveness. Ability to develop and monitor program/project databases, schedules and reports. Ability to ensure accuracy of data and compliance with program standards. Ability to perform professional program administrative duties, including technical decisions. Ability to collaborate in the development and completion of grants and contracts. Ability to administer pre- and post-award agreements. Ability to prepare related reports as required.
Consultation: Ability to advise and collaborate with clients, program participants, and others to resolve difficult issues in assigned program area(s). Ability to identify trends. Ability to recognize the impact of policies, procedures, and laws. Ability to apply knowledge and understanding of program culture, issues, and work relationships to address situations. Ability to share knowledge and critical thinking process. Ability to promote the use of best practices to achieve mutually agreeable outcomes in the resolution of issues. Ability to determine and document a course of action to address complex, ambiguous or unique operational and/or programmatic issues in assigned area(s).
Information Analysis and Decision-Making: Ability to analyze business operations and/or financial statements for overall program administration. Ability to develop initiatives to meet program/project needs and objectives. Ability to assess and resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components. Ability to resolve problems or compliance issues, based on delegated authority.
Communication and Marketing: Ability to
maintain and enhance professional relationships to increase credibility for building support and reaching consensus when explaining and interpreting program policies and procedures within assigned area(s). Ability to convey sensitive information or decisions to clients. Ability to work toward mutual resolutions that are in the best interests of the organization and across organizational lines. Ability to promote and market assigned area(s) and persuade clients of the needs and beneficial outcomes of the program. Ability to plan and implement marketing strategies and functions. Ability to apply creativity to development of strategies and functions. Ability to take a lead in presentation of products and cultivation of donors. Ability to develop and conduct multiple training programs to meet organizational training needs. Ability to prepare teaching plans, and materials. Ability to identify objectives and provide instructions in a variety of training disciplines which include and encompass all levels of work.
Leadership: Ability to develop and manage a program/project plan. Ability to provide consultation on issues and requests from clients. Ability to consult with higher-level professionals to discuss alternative solutions. Ability to supervise staff. Ability to develop and implement short-term strategies consistent with program goals.
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Monday – Friday