USA

Part-Time Center Associate

Huntersville - North Carolina (NC), 28078

The UPS Store 2690

Job Description:

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean and safe working environment
  • Brainstorms and mocks up design ideas
  • Completes pre-press set up in Adobe based platforms (Acrobat InDesign, Pagemaker, Illustrator, Photoshop) for both Mac and
PC
  • Consistently follows up on production activity using various communication methods (telephone, email, etc.)
  • Develops and maintains accurate customer files based on production work flow
  • Develops as a team player and is critical to the production process
  • Develops creative concepts and builds graphic solutions for customers
  • Effectively manages production schedule and production materials
  • Maintains strong attention to detail when proofing all materials
  • Meets with clients and adjusts designs to fit their needs or taste
  • Operates and maintains print and finishing equipment
  • Prepares and assembles images and illustrative material and copy and manages layout for publication
  • Presents concepts or ideas to clients
  • Reads and understands all job requirements before beginning desktop process


  • QUALIFICATIONS
    • High school diploma or GED required
    • Retail/customer service experience
    • Good communication and people skills
    • Strong computer skills, including Microsoft Office and Adobe Suites
    • Outstanding phone skills
    • Strong verbal and written communication skills, including spelling and math
    • Prompt, reliable, and responsible
    • Able to lift 40+ pounds
    • Willing and able to work 25 to 30 hours per week for a 6-day work week

    BENEFITS
    • Excellent Advancement Opportunities
    • Formal Ongoing Training Program
    • Formal On-the-Job Training Program
    • Uniforms Provided

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