Customer Service Associate

Customer Service Associate

GENERAL FUNCTION:

Reporting to the Manager on Duty/MOD, this associate is responsible for providing excellent customer service, ensuring the sales floor is in good working order, performing store administrative tasks, providing timely and accurate check out.

ESSENTIAL DUTIES:

• Greet ReStore customers in a friendly and courteous manner when they enter the store and upon checking out
• Provide a high standard of customer service to customers
• Assist customer with questions, concerns and general inquiries in a professional manner
• Accurately enter pricing information and data into the register when checking out customers and ensure that the correct payment has been received for the transaction
• Train cashiers working the register
• Maintain organization of the Cashiers station and registers, as well as stocks the supplies for areas as needed
• Troubleshoot Cash register issues
• Address concerns with ReStore MOD
• Perform the functions of the role within the ReStores established guidelines, specifically, related to product set up, register & cashier procedures as well as follow the standards of customer service
• Work cohesively with ReStore staff and volunteers to complete tasks related to merchandising, space and safety as well as promote the mission of Habitat for Humanity of Lincoln County
• Assist as needed with Silent Auction program; select and price 30-40 items for silent auction
• Assist floor sales associate to display items appropriately on the shelves and retail floor in coordination or retail selling standards
• Help maintain a safe and clean store that adheres to safety standards by regularly checking the sales floor
• Stock shelves and straighten the product on the sales floor as needed
• Assist with scheduling and coordinating donor pick-ups as needed
• Participate in required department or affiliate-wide meetings, events, professional development, training, and process improvement
• Provide guidance and direction to Community Service workers in retail area as needed
• Work effectively in a team-based environment by communicating with

QUALIFICATIONS

• Commitment to the mission and values of Habitat for Humanity of Lincoln County, NC
• High School diploma or equivalent, preferred
• Strong customer services skills the ability to defuse challenging situations with tact
• Attention to detail and mathematical skills
• Ability to use a multi-line phone system, cash register/POS system and general office equipment
• Self-starter with a positive and pro-active approach
• Flexibility and adaptability to be able to perform most ReStore tasks in the absence of volunteers
• Ability and willingness to lift up to 40 pounds
• Effective interpersonal skills within a diverse environment and good listening skills with the ability to empathize with others
• Previous retail/cashier/customer service experience preferred

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Most of the work is done inside in an office and a retail environment.

Must be able to:

• Stand or walk for most of a workday, including working on uneven surfaces
• Apply physical mobility, including reaching, lifting, holding, pushing and pulling, carrying, bending, climbing stairs and ladders, kneeling, arm and leg extension
• Occasionally lift up to 40 pounds
• Maneuver within the office and ReStore areas

Job Type: Part-time

Salary: $9.00 /hour

Experience:

• Call Center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Additional Compensation:

• Store Discounts

Work Location:

• One location

Communication method(s) used:

• Phone
• In person

Hours per week:

• 20-29

Typical start time:

• 10AM

Typical end time:

• 7PM

Schedule:

• Other

Work Remotely:

• No