Human Services Child Protective Services Investigator/Assess...

Raleigh - North Carolina (NC), 27610

Wake County Government

Job Description:

What You'll Be Doing

WCHS - Child Welfare Division has three federally mandated goals. The first goal is safety - children will be protected from harm from child abuse and neglect. The second goal is permanence - children entering foster care will be reunited with family or placed in a new permanent home as quickly as possible. The third goal is well-being - the educational, health, and overall well-being of children in foster care or receiving Child Protective Services (CPS) In-Home Services will be enhanced. Federal, state, and local policy dictate that Child Welfare seeks to accomplish these three goals by supporting and strengthening families.

The Child Welfare Division is currently recruiting for a Child Protective Services After Hours Assessor/Investigator (CPS After Hours Assessor/Investigator). The staff in this position work 7 days on with 7 days off including varying evening and weekend hours. The start time alternates between 3-5PM and ending time is between midnight and 4:30AM. Shift Premium pay may be applied. This is an exciting position that requires strong interviewing and family engagement skills.

This position has four primary functions:
Take calls and reports from the 911 call center during evening/weekend hours. These reports are completed using a Structured Intake format and are screened with the on-call supervisor.
Respond to reports of abuse or neglect or dependency. The response time assigned to the report is based on the report type and the response could range from interviewing children & caretakers to removing children through the legal system for extreme cases. The after hours social worker will complete safety assessments, risk assessments and all required documentation for reports.
Perform safety checks on active cases. This would involve seeing a family during the on-call rotation to assess compliance with safety plans.
Complete assist requests for other counties. Assist requests are made when a county has an open CPS case and determines that a key person in that case resides in another county. This position would respond to assist requests by interviewing the parties that reside in Wake County.

NOTE: Wake County Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Human Services, (ii) after accepting your position with Wake County Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

Wake County Human Services (WCHS) is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)
Master's degree in Social Work.
One year of experience in social work or counseling.
A valid driver's license and a safe driving record may be required.
Equalivent education or experience is accepted.
Beyond the Basics (Preferred Education and Experience)

Current CPS experience in a North Carolina Department of Social Services agency including completion of NC child welfare pre-service.

How Will We Know You're 'The One'?
Firmly adhere to codes of conduct and ethical principles and deal with others in difficult and complex situations to achieve resolution or adherence to laws and/or regulations
Weigh alternative actions and make decisions that incorporate opinions, facts, tangible and/or intangible factors
Deal with others in difficult and complex situations to achieve resolution or adherence to laws and/or regulations
Use appropriate interpersonal skills and methods to reduce tension and resolve conflict
Make decisions without regard to that personal prejudices, biases and experiences
Handle disappointment and/or rejections while still working effectively
Deal with high stress situations calmly and effectively
Recognize and respect the value of individual differences at all levels of the organization
Be detail oriented and able to produce accurate documentation
Have critical thinking skills
Be able to multi-task and prioritize
Possess excellent verbal and written communication skills
Work in a fast-paced environment with great attention to detail with great accuracy
About This Position

Location: Human Services Center Swinburne 220 Swinburne Street, Raleigh, NC 27610

Employment Type: Regular

Work Schedule: 7 days on/7 days off. Hours vary from 3PM-4:30AM

Hiring Range: $22.97 - $31.01

Posting Closing Date: 7:00 pm on 12/30/2019

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the second-most populous county in the state, with approximately 1,000,000 residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve four-year terms. Wake County Government has a general operating budget of $1.3 billion, employs approximately 4,200 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

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