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Administrative Specialist I

Wake County - North Carolina (NC),

State of North Carolina

Job Description:

About the Division Child Development and Early Education (DCDEE):
The Division of Child Development and Early Education (DCDEE) implements quality standards for child care and increases access to families and their children across North Carolina. NCGS 110-85 requires that the State protect children in child care facilities by ensuring that these facilities provide a physically safe and healthy environment where the developmental needs of the children are met and where these children are cared for by qualified persons of good moral character.

RECRUITMENT RANGE: $31,200 - $34,645 GN06
19-12361 / 65024271

This position will work in the DHHS Criminal Background Check Unit in the Regulatory Services Section at the Division of Child Development and Early Education. The primary purpose of this position is to process State and Federal mandated child care criminal background checks to ensure individuals applying to work in child care are qualified to work with young children. The primary duties of this position include, but are not limited to:
  • Receive and review criminal background check information for North Carolina and out of state residents through an electronic portal.
  • Manage a caseload of approximately 200-300 applicants in obtaining out of state background check information as required by Federal law.
  • Handle confidential information, input information into a central database, and search the database.
  • File and shred documents, log and report data for daily activities and performance monitoring, review applicant information to qualify the applicant to work in child care, and create and maintain files.
  • Provide exceptional customer service by daily interactions with customers, both internally and externally, and to coordinate work tasks with that of others in the Unit.
  • This position will sometimes be required to drive locally to the SBI office to deliver fingerprints and to receive fingerprint results.
  • Position completes other assignments as deemed necessary by DCDEE Management.

Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

  • Experience reviewing and processing information to determine conclusions, actions or compliance with applicable laws, rules and regulations.
  • Ability to learn State and federal laws and requirements regarding criminal information systems.
  • Skill in communicating effectively both orally, especially with people by telephone and in writing for both internal and external customers.
  • Experience managing a caseload, including organizing information according to processing guidelines and practices
  • Experience in answering inquires independently and coordinate a variety of resources in acquiring information.

In addition, the applicant must possess
  • Valid Driver's license
  • strong customer service experience in an office setting
  • strong data entry skills
  • strong analytic skills
  • experience providing administrative support to office personnel and performing general office tasks to include typing, filing, creating and maintaining various types of files, logging and reporting data.

Management Preferences:
Experience with criminal record checks and at least two years of experience working in an office environment as part of a group or team.

Physical Requirements:
Stooping; kneeling; crouching; reaching; fingering; grasping; talking; hearing; repetitive motions; light work; close visual acuity.

Minimum Education and Experience Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

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