USA

Pharmacy Technician - Lead

Ardmore - Oklahoma (OK), 73401

Mercy Health

Job Description:

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
To assist the pharmacists in performing functions as prescribed by law & regulation for Oklahoma Pharmacy Technicians in accordance with the objectives, directives, and assigned areas of responsibility assigned by the director. All aspects of medication delivery. Assisting the pharmacist in the daily operations of the pharmacy. Will perform all work in accordance to the mission, vision and values of Mercy Memorial Health Center.

Perform duties assigned by the Director of Pharmacy in support of the
department policies and procedures that will ensure quality healthcare delivery to patients. Procures and distributes drug orders per physician request, pharmacist request or prearranged work assignment according to established policies, procedures, and protocols within specified time frames.

a. Must maintain current Oklahoma Certification.
b. Fills Physician orders, medication surgical kits, medication requisitions, and specialty items/bins accurately.
c. Identifies and fills replacement medications on emergency crash carts, OR Omnicells, and Omnciell floor units accurately.
d. Prepares sterile products (including chemotherapy and parenteral nutrition), as allowed by law, accurately. Law states single ingredient transfers only without National certification.
e. Delivers medications and supplies to patient care and ancillary areas accurately.
f. Provide 2-3 operational or procedural process improvements annually.

Maintains adequate stock of medications and supplies according to established policies, procedures, and protocols and within specified time frame.

a. Assists in ordering, receiving, unpacking, and storing pharmaceuticals and supplies in appropriate locations.
b. Rotates stock to ensure use before expiration date.
c. Identifies and replaces outdated and unusable drugs.
d. Restocks medication and IV dispensing areas.
e. Prepackages medications in unit of use containers.

Contributes to the effective operation of the department.

a. Participate in monthly staff meetings or read meeting minutes 90% of the time.
b. Compliance with all Federal, State, and local government agencies laws, regulations, and directives pertaining to pharmacy practice settings in the Mercy Health System including
State Board of Health, DEA, OBNDD, and OSHA.
c. Responsibility for hourly medication deliveries, morning order delivery, and all subsequent restocks as necessary.
d. Picking and bagging all medications produced by pharmacy order entry via regular monitoring of unit dose and IV label printers.
e. Picks up orders, requisitions, and medications for return from patient care areas when on delivery rounds.
f. Enters charges and credits for patient medications accurately.
g. Answers window requests and makes STAT deliveries to patient care areas when requested.
h. Organizes and prioritizes work assignments.
i. Maintains logs, records, and other required documentation accurately. Files in appropriate locations.
j. Keeps pharmacy areas clean, neat, and well-organized. Keeps pharmacy equipment clean.

Interact with pharmacy co-workers and all Mercy co-workers to assure the integration of the departmental services with the organization's primary functions, to assist and support,
coordinate, and to integrate services within the department of pharmacy in a harmonious, respectful, courteous, and polite manner.

a. Process pharmacy medication orders for patients, Omnicell refill, floor stock, and other departmental needs to be verified by a clinical pharmacist.
b. Deliver medication, collect documentation and patient charging information, complete departmental charging, and restock medication areas.
c. Compound (sterile & non-sterile), repackage, prepare, reconstitute, mix single medication products, and label medications for verification by a clinical pharmacist. Perform duties as outlined by "Shift duty" as directed by the supervisor of the area.
d. Answer all incoming telephone calls, provide general information, direct calls for drug information, patient specific information, or new drug orders to a clinical pharmacist.
e. Perform monthly inspections of medication stocked areas in the health system, record findings in HealthProLink Unit Stock module, and report deficiencies to the supervisor for areas assigned.
f. Attend pharmacy staff meetings, programs, in-services, and meetings called for information purposes at least 90% attendance unless working night shift or on weekends only at which time notation on "Reader File" will be made.

Perform secondary duties as assigned by the Supervisor which contribute to the overall mission and vision of the effective operation of the Department of Pharmacy.

a. Consistently performs all secondary duties as required and assigned by the supervisor in a professional manner.
b. Contribute to Inventory and Formulary control by providing suggestions as to consolidation or duplication of inventory.
c. Be capable of loading medications into Omnicell and create bar codes using WASP software. Familiarity with Euclid repackager and knowledge of how to repackage controlled and non-controlled substances. Competent general knowledge of Bridge, Meditech, and Omnicell.
e. Supports other TECHNICIAN/CLERICAL personnel on shift.
f. Serve as the liaison and channel of communication between the Director of Pharmacy, the pharmacy staff, and other hospital departments.
g. Assists with evaluation of current pharmacy practice and care delivery to identify opportunities to improve quality, appropriateness and efficiency of care and to ensure uniformity in the performance of patient care processes.
h. Serve the health education needs of the community by participation in health screenings, special health events, support groups, presentations or other health related endeavors

Demonstrates knowledge of special needs and behaviors of specific age groups to include neonatal, pediatric, adolescent, adult, and geriatric patients.

a. Demonstrates knowledge of the changes associated with age including physical, psycho/social, cultural, safety, and other age related factors.
b. Demonstrates the ability to obtain and interpret information in terms of patient needs.

IV technician specific requirements
Basic purpose:
The responsibilities of this position are to perform all duties pertaining to the operation and maintenance of the pharmacy IV room. Duties include competent monthly management of approximately 200,000.00 dollars in drug products, compliance with IV room regulations, communication with pharmacists to produce quality sterile products consistently, and maintenance of IV room equipment and required IV room certifications. Will perform all work in accordance to the mission, vision and values of Mercy Memorial Health Center.
Principal responsibilities:
1. Perform duties assigned by the Director of Pharmacy to ensure quality sterile products are made and distributed from the pharmacy IV room according to local, state, and federal laws and regulations.
a. Daily batch preparation completed and delivered by 11:00 am daily. Daily batch must be verified by a pharmacist and dated based on the standardized product dating available from the various literature sources.
b. Maintain adequate inventory for daily hospital IV room product preparation. Communication with purchasing agent to ensure that sufficient stock is procured on a daily basis.
c. Check dating on all IV room stock at time of use and monthly.
d. Compliance with all regulations surrounding USP 797.
e. Maintain competency through annual written examination, aseptic testing and validation, and media fill testing of self and entire pharmacy staff.
f. Must maintain current Oklahoma Certification and National Certification.
g. Contribute to the development and implementation of policies and procedures which guide and support the daily operations of the IV room.
h. At all times are compliant with all Federal and State governmental agencies laws and regulations and directives pertaining to all pharmacy practice settings in the Mercy Health System to include State Board of Health, DEA, OBNDD, JCAHO and OSHA.
i. Compounds and labels primary, low risk sterile products, piggyback, narcotic IV, TPN, chemotherapy, and irrigation solutions from worksheets and computer-generated labels in an accurate and timely manner.
j. Displays proper aseptic technique when compounding IV Admixtures.
k. Must be particularly attentive to detail and familiar with specific preparation techniques and equipment for the preparation of chemotherapy, total parenteral nutrition (TPN) solutions, epidural preparations, and special pediatric formulations.

l. Stocks the IV Room with supplies and notifies the Inventory Manager of any shortages, trends or unusual needs in the IV room.
m. Properly cleans the counters and laminar flow hoods.
n. Prepares “STAT” and “NOW” IV solutions before other routine IV solutions.
o. Processes all returned IV’s, returning them to stock or disposing of them, then giving the patient credit for the unused items.
p. Ensures that all IV preparations are checked by a pharmacist prior to end-of-shift departure.
q. Process all IV medication orders to completeness and
ready final product for pharmacist to verify correctness. Keep all items used for preparation and document all amounts added.
r. Deliver IV medications, including daily batch, when applicable and as required by volume and necessity. Collect documentation and patient charging information, complete departmental charging and crediting where appropriate, and restock medication areas as needed.
s. Compound (sterile & non-sterile), repack, reconstitute, and label various IV medications for verification by pharmacist. Perform duties as outlined by "Shift responsibility worksheets” as directed by the Operations manager.
t. Perform monthly inspections of medication areas as assigned by the management. Document inspection using HealthProLink Unit Stock tool on hand held palm device.
u. Perform monthly inventory out-of-date checking for IV room.

Omnicell administrator specific requirements

Basic purpose:
To assist the pharmacists in performing all pharmacy functions as Pharmacy Technician II in accordance with the Oklahoma Pharmacy Laws and Regulations Handbook. The Omnicell administrator will actively interact with hospital staff on a skill level appropriate to the certification and must be able to coordinate & administer systems of inventory and CS control. A major primary responsibility to be competent to perform any task or duty assigned to any Pharmacy Technician or Pharmacy Technician II shall be understood. Special competency training will be required in the areas of (1) General Dispensing-Order Entry, (2) Omnicell service support/operation/stocking (3) Controlled Substance records and dispensing through the Secure Vault System, (4) OR/ICU dispensing, charging and support, (5) Decentralized services. Direct resonsibility will be assigned for the accountabilitiy, ordering, management, security, updating, and complicance record keeping and hospital policy and procedure requirements for all Controlled Substances (classes II through V) as directed by Federal, State, and Hospital regulations. Direct responsibility to apply the Omnicell system to the control of the Controlled Substances as well as having a direct responsibility to review, program, and maintanence of program needs for the automated dispensing units (Omnicell ) located through the hospital. To serve as a liason with the sevice vendor accountable for the operation and up keep of the physicial units. The Pharmacy Technician will assist the pharmacist in all dispensing duties, order entry, crediting and billing, all parenteral/non-parenteral mixing duties, clinical programs support and monitoring, ID of Home Medications, and assume limited non-patient orientated judgement responsibility on a daily basis as appropriate. Priorities will include assuring the standards of pharmacy practice and quality patient care are maintained within the guidelines and practice standards of the practice of Pharmacy in the State of Oklahoma. All duties will be performed with accord to the mission, vision, and values of Mercy Memorial Health Center.

. Perform duties assigned by the Director of Pharmacy to ensure appropriate management of Omnicell and controlled substance drug inventory according to local, state, and federal laws and regulations.
a. Perform Omnicell loads and destocks daily.
b. Adjust machine specific par levels weekly.
c. Supervises out-of-date removals
d. Programs restock times
e. Audits records to track diversion.
f. Monitors weekly cycle counts
d. Maintains Omnicell database and configuration of machines.
e. Resolves and monitors all narcotic discrepancies.
g. Tracks override rates for units.
h. Takes all Omnicell related calls
i. Add and remove Omnicell users
j. Optimize and configure all Omnicell machines




Indigent Drug Recovery specialist specific requirements

Basic purpose: To direct all activities pertaining to the Indigent Drug Recovery program ensuring that all possible recoveries are processed.
Principal responsibilities:
1. Perform duties assigned by the Director of Pharmacy to ensure appropriate management of the Indigent Drug Recovery program according to local, state, and federal laws and regulations.
a. Research all potential indigent patients and corresponding viable recovery programs.
b. Complete all required recovery forms and attain necessary signatures.
c. Deliver all completed applications for free drug products to their intended company for processing.
d. Follow-up with program managers to ensure proper reimbursement.
c. Build relationships with recovery programs, nurses, physicians, and social workers to facilitate successful drug recovery.

Performance indicates improved patient satisfaction, concern to lower cost, and improvement in quality.
B. Understands and meets customer’s needs and expectations. The patient, physician, and family members always come first.
D. Demonstrates the values and behaviors of the organization.

. Is punctual and dependable. Reports to work as scheduled. Absenteeism and tardiness are within policy guidelines.

Maintains a neat, professional, well-groomed appearance. Observes pharmacy uniform dress code. Wears identification badge.

Performs work within specified time frames. Adapts positively to frequent interruptions and changes in workload and/or work schedule.

Provides courteous, cooperative and timely service to patients, visitors and staff. Demonstrates good verbal and written communication.

Works cooperatively with hospital and pharmacy staff. Voices concerns and suggestions to appropriate persons in a positive manner.

Demonstrates sound professional judgment consistent with clinical/academic background

Maintains strict confidentiality of patients, guests, and employee information.

Fosters a team environment by providing orientation and training to new team members. Assists co-workers in tasks as time permits
Adheres to hospital and departmental policies and procedures. Complies with all applicable Federal and State laws, rules, and regulations.
.Lead Supervisory Technicians:

Responsible for all duties contained in the job description and supervisory responsibilities as deemed appropriate by the Director of Pharmacy.

Qualifications:

Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:

Education: • High School Diploma or GED • One year hospital experience or equivalent training preferred • Trained in general use of Pharmacy computers • Basic college credits desirable
Licensure: • National certification is preferred • Other certification as regulations require
Experience: • High School Diploma or GED • One year hospital experience or equivalent training preferred • Trained in general use of Pharmacy computers • Basic college credits desirable
Certifications: • National certification is preferred • Other certification as regulations require
Other: • Good communication (verbal and written) and interpersonal skills. • Good writing skills sufficient to communicate and create reports and proposals. • Work accurately with attention to detail within specified times • Interact cooperatively with hospital staff and pharmacy staff • Adapt to changes in workload and schedule • Set priorities and solve problems • Foster a team environment by providing orientation and training of new co-workers. • Consistently alert throughout shift
Preferred Education: • High School Diploma or GED • One year hospital experience or equivalent training preferred • Trained in general use of Pharmacy computers • Basic college credits desirable
Preferred Licensure: • National certification is preferred • Other certification as regulations require
Preferred Experience: • High School Diploma or GED • One year hospital experience or equivalent training preferred • Trained in general use of Pharmacy computers • Basic college credits desirable
Preferred Certifications: • National certification is preferred • Other certification as regulations require
Preferred Other: • Good communication (verbal and written) and interpersonal skills. • Good writing skills sufficient to communicate and create reports and proposals. • Work accurately with attention to detail within specified times • Interact cooperatively with hospital staff and pharmacy staff • Adapt to changes in workload and schedule • Set priorities and solve problems • Foster a team environment by providing orientation and training of new co-workers. • Consistently alert throughout shift

We’ll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

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