Auto Detailer

Tulsa - Oklahoma (OK), 74115

Fine Management LLC

Job Description:

Position Overview

This position is primarily responsible for all vital service that is essential for the maintenance and upkeep of vehicles. Thoroughly cleans/restores the interior and exterior of vehicles. Also responsible for providing the highest level of customer service (the Fine Experience) by creating a safe, seamless and prompt parking experience with Fine Airport Parking.

Essential Job Functions

Promptly and professionally greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival on the property through departure.
Provide memorable, personal & professional experience to all guests (The Fine Experience).
Thoroughly cleans and refurbishes vehicles exterior by performing any combination of the following duties: washes exterior using appropriate cleaning solutions, cloths, brushes and equipment. Applies wax using proper materials and equipment.
Thoroughly vacuums or shampoos entire interior (upholstery, rugs, and other surfaces) of vehicles to remove dirt and debris using proper solutions, applicators and equipment.
Applies revitalizes and preservatives to vinyl or leather surfaces as needed, treats fabrics with spot and stain resistant chemicals.
Cleans engine and engine compartment with steam cleaning equipment and cleaning solutions.
Inspect vehicle upon completion of detail job to ensure the Fine Experience.
Cooperate with all team members to provide the best possible service to both internal and external guests.
Be alert and observant of any activity on the facility at all times, both authorized and unauthorized, and take appropriate action.
Provide information about Fine Airport Parking and amenities.
Provide general travel directions as needed.
Follow all departmental procedures
and policies to ensure efficient, safe and secure operation.
Ensure all guest issues are handled quickly to ensure guests satisfaction within the established guidelines.
Set high personal performance standards and encourage others to do the same.
Performs other duties as assigned during downtime's.

Competencies (Knowledge, Skills and Abilities)

Must be detailed oriented
Current driver’s license
Impeccable driving record.
Must be able to multi-task constantly and for long periods of time.
Must project professionalism and possess excellent verbal and written communication skills.
Must project professional appearance, neatly groomed.
Must be able to respond calmly and rationally when handling conflict.
Must be flexible with work shifts/hours, including overtime, servicing late flights, peak volume, vacated shifts, and other emergency situations.
Educational and Experience Requirements

High School diploma or equivalent
Prior experience working as detailer preferred.
Work Environment/Physical Demands

Able to work long hours in all elements of the weather (wind, cold, heat, snow, rain, etc).
Will be exposed to a variety of cleaning solutions and equipment.

Willing to be a Team Player and go above typical requirements daily.
Effective communicator, verbal and written, with co-workers, management, vendors and guests.
Ability to work effectively and cohesively with a wide range of personalities of staff, management, community, vendors and guests.
Willing to accept constructive criticism.
Passion for Fine Airport Parking’s success.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

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