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USA

Digital LP Reviewer

locationCoraopolis - Pennsylvania (PA),

atDICK'S Sporting Goods

Job Description:

The Digital Loss Prevention Reviewer is responsible for monitoring and reviewing potential fraudulent activities for fraud prevention, detection and risk mitigation strategies. The Digital Loss Prevention Reviewer will perform data mining and analysis to identify high risk exposure and fraudulent activities and will provide recommendations to minimize fraud losses and improve risk mitigation capabilities. This position will be an integral member of the Loss Prevention department.

Omni-Channel Order Investigations

  • Monitors automated fraud screening application
  • Maintains or exceeds established standards for timeliness and customer service
  • Resolves complex issues with little or no supervision or direction
  • Conducts extensive research to validate purchases
  • Conducts follow-up research on fraudulent transactions
  • Works with peers and Digital Loss Prevention Supervisors to communicate fraud trends and share best practices, ideas and information.
  • Communicates with customers in a friendly and helpful
demeanor

Omni-Channel Fraud Prevention

  • Identify fraud trends and communicate to the Digital Loss Prevention Supervisor

Merchandise/Inventory Protection

  • Responds to and investigates all instances of internal and external theft
  • Uses CCTV to enhance the investigative process
  • Communicates internal and external theft issues to direct supervisor
  • Proficient in loss prevention tools such as Core, Aspect, LPMS, and Electronic Journal
  • Any other assigned duties

Qualifications

  • High School Diploma or Equivalent
  • 1-3 years of experience in Ecommerce fraud prevention, loss prevention and customer service
  • Strong ability to manage multiple tasks
  • Skill in both verbal and written communication
  • Strong Internet research skills
  • Ability to navigate multiple programs /systems at one time
  • Knowledge of CCTV equipment and functions
  • Knowledge of basic security and fire inspection procedures
  • Skill in observing situations and decision making

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