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Philadelphia - Pennsylvania (PA), 19104

Drexel University

Job Description:

The primary duties of the Public Safety Dispatcher are to assure an efficient coordinated communication service to/for the Drexel University Department of Public Safety Communications Center (DUPSCC), the University community, and local law enforcement agencies. Personnel in this position are considered "essential" in that they support a 24 hour, 7 day per week communication center operation.
1. High school diploma required, College Education preferred.
2. 6 months experience working as a Public Safety Dispatcher or an equivalent combination of education and experience; skills, knowledge and abilities essential to the successful performance of the duties assigned to the position.
3. Excellent communication skills required. Candidates must have the ability to speak, listen, and write in a professional manner.
4. Familiar with Microsoft Windows applications.
5. Remain calm during stressful situations and handle multiple tasks at one time.
6. The ability to work shift work, holidays, and work mandated overtime when required.
7. Candidates must submit to and satisfactorily pass a physical examination which includes drug and alcohol screening & psychological evaluation to determine suitability for this position.
8. Candidates must agree to and satisfactorily pass (to be truthful, clear of, clean, and found not to have been convicted of any state or local laws) comprehensive background checks. The background checks will include: education verification, past work history reference checks, and a criminal records check. Criminal background checks will be conducted annually.
9. Confidentiality statement. All candidates must sign a confidentiality statement relating to the disclosure / safekeeping of sensitive University information, student records, faculty records, staff records and all information deemed confidential by the Department of Public Safety and Drexel University.
10. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include color vision.
Essential Functions
The Dispatcher is responsible for duties including, but not limited to, the following:

1. Receives non-emergency and emergency requests (including 911 calls) for police/fire protection, medical, or emergency services; and obtains relevant information and inputs data, evaluates and prioritizes calls for service and dispatches appropriate personnel and equipment.
2. Using a computer aided dispatch (CAD) system, monitors and updates public safety and police unit location and status in order to coordinate emergency field operations; provides backup support and information as necessary by operating a two-way radio; requests additional assistance from other agencies as necessary; and obtains computerized law enforcement information from local, state, and federal data banks through a telecommunications terminal.
3. Performs data entry, maintains files and reference manuals; and performs other clerical duties.
4. Monitor and operate emergency alarms, CCTV, access control and security systems (received via various means), making immediate contact with the appropriate agency/personnel.
5. Provide liaison service to the Drexel area communities and other public service agencies.
6. Monitors and arranges for maintenance of all Dispatch Center equipment, including all radios
7. Performs other duties as assigned.
Supplemental Posting Information
1. In-house candidates must have a satisfactory or better rating during the last evaluation period.
2. Candidates must complete a Drexel Public Safety approved certification course (currently the APCO Public Safety Telecommmunicator I).
3. Shifts include days, evenings and nights including Saturdays, Sundays and holidays.
4. The average background investigation takes one to two months. Because of the time needed for the background investigation, the average selection process can last between two and three months. Applicants not selected may reapply whenever an opening for that specific position is available. Applicants who are disqualified during the pre-employment interview process or background investigation will only be reconsidered if the status of their eligibility has changed from the previous application.

Selection and Hiring Process:

1. The Drexel University Department of Human Resources and the Department of Public Safety (DPS) personnel develop a fully qualified list.
2. Pre-employment testing may be conducted in lieu of experience.
3. Pre-employment interview(s) with DPS and other university representatives.
4. Comprehensive background investigation.
5. Conditional job offer (requires successful completion of physical examination which includes drug and alcohol screening & psychological evaluation to determine suitability for this position).
6. Candidates selected for employment are scheduled for orientation and in-service training.

Drexel University is an Equal Opportunity/Affirmative Action employer, welcomes individuals from diverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our website to view all University Policies and Workplace Postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made. Employment may not begin until the University accepts the results of the background investigations.

Documents that must be associated with this posting
Cover Letter
Does this position interact with minors?
If yes, Please provide details
Student investigations
Motor Vehicle Check (MVC) required
Employee Type
(5) Full Time
Home Department Name
3713 Public Safety
Recruiting Salary
Commensurate with Experience
Position Location
Public Safety
Salary Grade
Job Open Date
Job Close Date

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