Pittsburgh - Pennsylvania (PA), 15212

Rivers Casino

Job Description:


Rivers Casino Pittsburgh


Job Functions:

  • Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
  • Must be willing to work all shifts.
  • Picks up empty glasses and returns them to the proper area.
  • Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
  • Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.
  • Maintains a clean station at all times and performs assigned sidework duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
  • Cleans and replaces dirty ashtrays.
  • Possesses complete knowledge of all procedures related to the job.
  • Ensures that all guests are treated in a prompt, professional and courteous manner.
  • Knows the menu items, specials, and prices.
  • Takes orders accurately and completely.
  • Knows current wine list and has an understanding of the different wines.
  • Completes all sidework and other duties as assigned in a timely manner.
  • Offers assistance to all guests regardless of where they are seated.
  • Upholds standards by setting examples with appearance and work ethic.
  • Works to ensure a clean and sanitary work area at all times.
  • Handles any guest’s complaints or problems in a prompt and courteous manner.
  • Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
  • Keeps work area clean.
  • Ensures thorough communication between shifts.
  • Remains up to date on all Departmental Policies and Procedures.
  • Understands that schedules are subject to change.
  • Complies with all departmental rules, sidework assignments, and departmental procedures.
  • Performs all other duties specified or assigned.

Company Philosophy & Team Member Responsibility:

Guest Service Expectations:

  • Treats guests with a sense of caring and individuality while effectively identifying their specific needs...
  • Informing supervisor of guest needs which may require special accommodations...
  • Showing special recognition of frequent guests...
  • Maintaining a safe, clean and comfortable environment at all times...
  • Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return...
  • Presenting a neat, clean, well-groomed appearance at all times...
  • Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests...

Teamwork Expectations:

  • Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...
  • Projecting a positive, helpful image/attitude...
  • Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...
  • Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...
  • Voluntarily assisting new team members to adjust to their work environment…
  • Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...

Productivity & Profitability Expectations:

  • Relating ideas for improvements...
  • Knowing, understanding and complying with established Company and departmental policies and procedures...
  • Ensuring your work place is hazard-free...
  • Informing your supervisor of all pertinent information and reporting any irregularities to the Company...
  • Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance...
  • Adhering to the established work schedule...
  • Cooperating with all departments during investigations if required...
  • Maintaining an orderly, clean, and attractive working area...
  • Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...
  • Performing other duties as requested or assigned...


Job Requirements:

  • Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)
  • Must be able to stand and walk for long periods of time as well as bend, stoop, and twist while serving cocktails.
  • Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues.
  • Must be able to work in a smoking environment.
  • Must have money-handling experience and basic math skills.
  • Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
  • Possesses ability to work under pressure.
  • Prior experience is helpful as well as a proven track record demonstrating sound judgment.
  • Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed appearance.
  • Is always clean and neat, in proper uniform, including nametag, badge, and slip resistant shoes.
  • Reports to work on time; signs and swipes in properly.
  • Possesses complete knowledge of all procedures related to the job.
  • Must attend and pass Care (Controlling Alcohol Risks Effectively)
  • Understands and adheres to the Cut Off Procedures
  • Ability to communicate with Team members and guests
  • Ability to be a TEAM player

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