Receptionist (FT - 1714)

York - Pennsylvania (PA), 17402

OSS Health

Job Description:


The basic function of the Receptionist is to efficiently process all patient office visits according to the standards established by the organization.



  • High school diploma or its equivalent required.


  • Knowledge and understanding of medical and billing procedures.
  • Must possess proficient computer skills.
  • Must have the ability to work efficiently and prioritize tasks in a high volume practice.
  • Must understand the procedures associated with managed care plans.
  • Must have professional and effective communication and customer service skills, and be able to deal with many different personalities.
  • Must be able to work both independently and as a member of a team and be willing to assist other team members as needed.
  • Level I:
  • One year of experience in the medical field preferred.
  • Level II:
  • Three years of experience in the medical field required.


  • Greets patients/visitors in a professional, courteous and helpful manner.
  • Registers patients for his/her scheduled visit with the provider. Verifies patient demographic information and updates computer system as needed.
  • Scans patient identification and patient insurance card/cards and verifies benefits and eligibility information.
  • Verifies managed care referrals are on file when necessary per insurance requirements.
  • Collects copays and outstanding balances from patients.
  • Answers telephones promptly, identifies self and directs calls as appropriate.
  • Provides coverage for other receptionists/greeters during absences.
  • Travels to other offices when there is an organizational need to provide coverage for the physician schedules.
  • Maintains a positive and professional attitude towards patients, co-workers and physicians.
  • Keeps work area orderly and neat.
  • Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well being of the Practice.
  • Handles difficult situations tactfully.
  • Issues work and/or gym notes.
  • Schedules appointments.
  • Reconciles daily payment.
  • Level II: Trains and mentors newly hired Receptionists.
  • Participates in monthly staff meetings, attending even when held outside of normal scheduled working hours
  • Shows flexibility in scheduling as required by the department, including flexibility in work location and on-call assignments.
  • Other duties as assigned.


No direct reports.


Must be proficient in the English language, both verbally and written, in order to communicate effectively with patients, co-workers, physicians, vendors, and the general public.


Prolonged sitting. Light physical effort; some standing, walking, bending, reaching, stooping; manual dexterity to operate keyboard and other equipment; detail oriented; able to maintain a pleasant and courteous demeanor under all circumstances.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Climate controlled environment with occasional periods of being outside.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.


  • • Level II:• Three years of experience in the medical field required.
  • Knowledge and understanding of medical and billing procedures.
  • • Level I:• One year of experience in the medical field preferred.


  • High School Diploma/GED or better

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