USA

Asian Department Clerk

Brookings - South Dakota (SD), 57006

Hy-Vee

Job Description:

Job Title: Asian Department Clerk FLSA: Non-Exempt

Department: Asian Revision Date: 05/2018

General Function:

As an Asian Department Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Asian Department Manager; Assistant Asian Department Manager; Assistant Managers

Direct Reports: None

Primary Duties and Responsibilities:
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Takes customer orders at the Asian Department counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Reviews orders for the day.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Reviews the status and appearance of the food for freshness.
  • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
  • Anticipates product needs for the department on a daily basis.
  • Prepares, finishes, and replenishes product as necessary.
  • Pulls product from cooler/freezer to prepare for cooking.
  • Checks in product, puts product away, and review invoices
  • Runs the
department register and receives payment, makes change, etc., where applicable.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

  • Secondary Duties and Responsibilities:
    • Washes dishes as necessary.
    • Orders product and supplies as necessary.
    • Prices product for customers as necessary
    • Delivers orders as needed.
    • Assists in other areas of store as needed.
    • Performs other job-related duties and special projects as required.



    Education and Experience:

    High school or equivalent experience and six months or less of similar or related experience.

    Physical Requirements:
    • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
    • Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.
    • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions.



    Knowledge, Skills, Abilities and Worker Characteristics:
    • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
    • Ability to do simple addition and subtraction; copying figures, counting and recording.
    • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

    Working Conditions:

    This position is continually exposed to flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

    Equipment Used to Perform Job:

    Oven, steamer, scale, big mixer, shrink wrap machine, Telexon re-ordering machine, register, walk in cooler, knives, serving cases, and C.A.R.S. system.

    Contacts:

    Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.

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