Client Support Associate-Flexible Scheduling, Paid Training!
Brookings - South Dakota (SD),
Estimated salary $11 - $14 an hour
At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).
We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.
We’re always looking for top performers to add value & make a difference in people’s lives.
We offer flexible work schedules and pay based on performance.
Position SummaryUnder general supervision and in accordance with established company policies and procedures, the Client Support Associate monitors client flow and assists in preliminary data entry and document collection to support an efficient and positive tax preparation experience. This position has access to and regularly works with information of a sensitive, highly confidential nature. This position promotes the Jackson Hewitt brand through the delivery of superior customer service. Essential Duties and ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management. * Greets all shoppers or potential clients with a friendly and professional demeanor. * Engages in conversation with potential clients to share information about Jackson Hewitt’s services and promotions. * Quickly and accurately verifies and enters customers’ personal and Form W-2 information into Jackson Hewitt’s proprietary software. * Assists with scheduling tax preparation appointments. * Monitors client flow at the location and keeps clients engaged during periods of wait time. * Monitors client activity and takes initiative to answer phones and resolve client issues. * Maintains a
Job Types: Full-time, Part-time, Temporary
Salary: $11.00 to $14.00 /hour
- One location
- Flexible schedule
Hours per week:
- Less than 10
- 4 - 6 months
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Team-oriented -- cooperative and collaborative