USA

Computer Repair Technician

N Sioux City - South Dakota (SD), 57049

Riverside Technologies, Inc.

Job Description:

Riverside Technologies, Inc. is currently seeking a Computer Repair Technician to work in the North Sioux City area. If you like working in a fast-paced environment, and have great customer service skills, we welcome your application!

Duties will include but are not limited to:

  • Provides onsite support including hardware and networking support for desktops, laptops, and servers
  • Maintains a high degree of professionalism in actions, demeanor, and dress
  • Performs installs, moves, adds, and changes as required and tests and inspects units for quality
  • Communicates accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
  • Provides technical assistance and support for incoming issues related to computer systems and hardware
  • Responds to email messages for customers seeking assistance
  • Responsible for follow-up services or problem escalation
  • Maintains daily performance of computer systems and runs diagnostic programs to identify problems with computer systems
  • Installs, modifies, and repair computer hardware and software
  • Prioritizes and reviews work orders to schedule daily work
  • Develops a working knowledge of all operating standards, practices, and procedures
  • Performs inventory management


Requirements & Qualifications

  • A+, Cisco, and HP certifications highly desired
  • Ability to travel when required
  • 2+ years in related field
  • Sense of urgency
  • Must be available for varying shifts and hours depending on customers’ needs
  • Exceptional organizational skills and a professional presence
  • Ability to work efficiently within a team
  • Must have exceptional driving record and have a valid driver’s license. Part of the responsibilities will be to drive a company vehicle for deliveries.
  • Must be able to pass drug screening and background check

Physical Requirements:

  • Must have ability to lift 50 lbs. as well as know and use proper lifting techniques

Educational Requirements:

  • High school diploma or GED required

Benefits

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, LTD, paid vacation (3 weeks), paid holidays, and basic life insurance.

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