Store/Service Support Specialist

Pierre - South Dakota (SD), 57501

Karl's TV

Job Description:

Job Description:

A Store/Service Support Specialist performs all the activities and duties necessary to properly support business with our valued customers. Depending on the Karls store location, this may include understanding professional selling practices, learning necessary product knowledge as well as engaging in on-going training for selling success. A Store/Service Support Specialists primary role is to assist the Store Manager, Service, Sales and Delivery/Installation teams in their daily functions. A Store /Service Support Specialist must be able to competently function on a computer in regards to our inventory system and applications such as Word and Excel to perform necessary job duties. Store/Service Support Specialists must be organized and be able to coordinate customer communications for follow-up on delivery/installation requirements, service scheduling, as well as general communication with customers on store level needs or questions. The Store/Service Support Specialist will also need to be able to create working relationships with our vendor partners in regard to filing for credit necessary to support our service business. Store/Service Support Specialists may also be asked to assist in maintaining the selling floor and selling areas in showroom condition; This includes stocking merchandise, signage, floor and product cleanliness, as well as sales area maintenance. Because this position deals primarily with our customers, proper appearance and grooming are necessary.

Key Responsibilities:

  • Greet customers in prompt manner to
ensure they know they are welcome at Karls
  • Schedule initial and follow-up Service Calls
  • Support Service Technicians and customers with parts orders as required
  • Monitor parts inventory and invoicing, including corporate reporting
  • Submit Service Warranty Claims for manufacturers and service plan repairs
  • Invoicing service and/or sales orders immediately upon final delivery of service/product
  • Coordinate customer delivery and installation as necessary
  • Handle and process incoming miscellaneous phone calls
  • Assist in conducting inventories with Store team as necessary
  • Assist Store Manager in bookkeeping duties such as daily cash balancing and deposit if assigned
  • Miscellaneous Duties as assigned

  • Karls TV Audio & Appliance is proud to be an Equal Opportunity/Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, Veterans status, sexual orientation, or any other protected factor.

    Work experience requirements:

    • Able to use computers and applications such as Word and Excel
    • Able to lift 75 lbs. on occasion for sales floor maintenance
    • Able to use hand trucks and dollies efficiently
    • Excellent customer service demeanor

    Education Requirements

    • High school diploma

    Brand: Karl's TV & Appliance Inc.
    Address: 400 West Sioux Pierre, SD - 57501
    Property Description: Karl's - Pierre
    Property Number: 2

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