USA

Housekeeper

Rapid City - South Dakota (SD), 57701

Quality Inn

Job Description:

Housekeeper Summary Statement

The Housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

Primary Duties and Accountabilities

Cleaning Responsibilities

  • Change and replace all bed linens and towels.
  • Sanitize and clean all restrooms.
  • Dust/wipe down all room surfaces including, but not limited to, windows, pictures, mirrors, electronics, appliances and furniture.
  • Vacuum/mop all floors.
  • Restock all room amenities.
  • Assure all rooms are set up to company standards.
  • Clean and maintain personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service:

  • Offer guests assistance whenever possible
  • Responsible for resolving escalated customer relations issues
  • Answers inquiries pertaining to hotel policies and services.
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and
followed for guest safety and security.

Other Duties as Assigned:

  • Completes daily housekeeping report
  • Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
  • Reports any maintenance, security or safety issues to the appropriate staff.

Educational Background and Experience

  • High School Diploma, GED or equivalent years of relevant work experience required
  • Previous housekeeping experience preferred.
  • Ability to efficiently work under time constraints.
  • Superior customer service skills.
  • Ability to work with cleaning chemicals.
  • Must be able to lift, push and pull 25-30 pounds frequently.
  • Ability to work a flexible schedule.

Job Type: Part-time

Experience:

  • housekeeping/cleaning: 1 year (Preferred)

Work Location:

  • One location

Setting:

  • Hotel

Must have your own supplies and equipment:

  • No

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Autonomous/Independent -- enjoys working with little direction

Schedule:

  • Weekends required
  • Day shift

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