Online Support Specialist

Position: Online Support Specialist
Start Date: TBD
Work Hours: 6:00am – 11:00pm
Work Days: M-F with a rotating weekends
Required Training Hours: 8:30am – 5:00pm for 2 weeks
Status: Full Time

What we’re looking for: Five Star Call Centers is looking for Online Support Specialist who are passionate about customer service and helping others solve problems. This position is a dedicated position supporting an application-based startup. This startup is one of the hottest tech companies and is rapidly growing. If you want to be part of a fun, fast paced project, you are at the right spot.

You will be the first point of contact with customers as they use the app.
We are looking for people who enjoy helping others to successfully answer inbound telephone calls from customers while providing high-quality service with a helpful, professional attitude.

Position Responsibilities for Online Support Specialist:

• Possess the ability to demonstrate a comprehensive understanding of the specific client products and services to identify and satisfy customer needs.
• Possess advanced customer service skills including knowledge of client policies and procedures to maintain a high first-call resolution rate.
• Interact with customers in a professional and courteous manner at all times.
• Be able to successfully handle customer interactions in multiple systems.
• Adhere to Five Star Call Centers privacy policies and procedures to ensure each customer's privacy is protected.
• Record details of customer interaction accurately and with every contact.
• Authority to make any wrong situation right; you’re dedicated to ensuring the best experience possible for our customers, whether that’s on the phone, over email, or behind the scenes working with other Customer Heroes.
• Multi-task. Our

Requirements for Online Support Specialist:

• Customer Service oriented
• Strong attention to detail and communication skills
• Above average computer skills
• Prior experience with CRMs such as Salesforce ServiceCloud is a plus.
• Positive attitude and self-sufficient
• Reliable & hard working
• Commitment to the project
• Prior customer service experience is preferred.

Take look at what our Full-Time positions can offer you as a for Online Support Specialist:

• Health
• Dental
• Vision
• Life
• 401K
• Paid Time Off
• Monthly Bonus Plan
• Quality paid training in the growing field of customer service
• A friendly, relaxed office environment

Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act.

Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

Job Type: Full-time

Salary: $12.00 /hour

Shifts:

• Morning (Preferred)
• Mid-Day (Preferred)
• Evening (Preferred)
• Graveyard (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Signing bonus
• Paid time off
• Flexible schedule

Work environment:

• Call center

Communication method(s) used:

• Phone