Technical Support Specialist II

Sioux Falls - South Dakota (SD), 57107

Orion Food Systems

Job Description:

In 1983, Orion was founded with a vision of providing restaurant-quality food to the on-the-go consumer. At that time, home pizza delivery competition was growing at a rapid rate, but there was no real focus on the consumer who desired that same quality food away from home.

We worked hard to make the original vision a reality, and in 1986 the Hot Stuff Pizza brand was born. The first licensed Hot Stuff location opened in Webster, SD, on December 17, 1986, and today there are more than 1,100 Hot Stuff Pizza franchises and licenses operating in the United States, with dozens of others in Canada and the United Kingdom.

Orion is currently searching for Technical Support Specialist II to join our growing team!

Job Summary

The Technical Support Specialist position provides IT technical support for our production equipment and manufacturing facility. The applicant must have experience troubleshooting sensor based industrial manufacturing equipment. The individual will provide technology support to internal teams along with maintaining sensors, cameras, control systems, SCADA systems, and production efficiency solutions. Must be an excellent problem solver, able to work on multiple time-sensitive projects, be detailed oriented, and have good documentation and communication skills.


  • Maintain and troubleshoot manufacturing control components such as photo eyes, relays, limit switches, proximity sensors, timers, solenoids, and encoders including wiring new equipment.
  • Isolate, test and diagnose sensors, controllers, and wiring faults.
  • Support, and manage SCADA and SAAS based production OEE strategy system
  • Act as a technical Liaison between IT and internal/external Maintenance & Production teams.
  • Maintain, support, and upgrade Camera, Alarm, and Fire Alert systems for multiple facilities.
  • Document all control systems and equipment changes.
  • Recommend and implement automation and technology changes to increase production efficiency and uptime.
  • Receive and log client requests and own end to end customer interaction through a help desk ticketing system
  • Take on initial IT troubleshooting tasks and resolve issues in a timely manner
  • Software installations, configuration, and support of multiple applications
  • Imaging, support, and configuration of Laptops, Desktops, Printers, Mobile Devices & Tablets
  • Take ownership of special IT projects as assigned.

  • Knowledge, Skills, & Abilities

    • Excellent communication skills (written and verbal) is a must.
    • Ability to read and comprehend documents, simple instructions and product labels.
    • Strong mathematical skills.
    • Extreme attention to details and accuracy.
    • Good planning and priority setting skills.

    Education and/ Or Experience

    • Associate degree and a minimum of two years related experience in technology and/or training; or equivalent combination of education and experience.

    Benefits may include:

    • Health, dental, and vision coverage
    • Employer paid life insurance
    • Flex spending
    • 401(k) with company match
    • Paid time off
    • Paid holidays

    Orion is an Affirmative Action/Equal Opportunity Employer

    Similar Jobs in South Dakota