USA

Teller

South Dakota - South Dakota (SD),

The First National Bank in Sioux Falls

Job Description:

We do things differently. With an infectious culture, a 130-year commitment to our communities, and a foundation built on our FIRST Values, we pride ourselves on being more than just a bank.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values (Family, Innovation/Independence, Relationships, Stewardship, and Teamwork). We are relationship focused and aim to make our customers lives easier and better. Our employees care deeply about our customers, each other, and our communities.

Come join us!

Position: Teller
Department/Branch: Retail/Arrowhead
Work Schedule: Monday - Friday 7:45 a.m. – 5:15 p.m. and rotating Saturday mornings

JOB SUMMARY

As a teller, you play an integral role in the customer experience at the bank. You provide more than a transaction; you have the opportunity every day to build successful relationships with our customers and with your team. We care about our customers’ personal and professional success and our goal is to make their financial lives easier and better. Our Tellers help our customers along that financial journey by recognizing opportunities that can maximize their success and helping suggest excellent products and services to achieve their goals.
ESSENTIAL FUNCTIONS
  • Service Excellence: Respectful and courteous to internal and external customers. Provide consistent exceptional customer service through all delivery channels as measured by excellent ESI survey ratings. Provide excellent customer service on branch phone and customer support phones. Answer all customer questions or transfer call to expert when needed.
  • Accuracy: Perform functions of a universal teller including completing deposit and withdrawal transactions, telephone transfers, balance inquiries, and other customer-related questions. Complete daily branch capture functions including but not limited to scanning, balancing, deposit
corrections, and notifying customers. Process deposits from various sources including deposit bags, mail, ATM, and lockbox services. Balance all teller transactions daily.
  • Referrals: Build customer relationships to establish quality referrals to all areas of the Bank. Provide consistent exceptional customer service with all existing and potential customers in person or by phone by recognizing opportunities to refer, solving problems, answering questions, updating account information, or transferring calls when appropriate. Build customer relationships that are meaningful and sincere to establish quality referrals to all areas of the Bank.
  • COMPETENCIES
    • Collaborating

      Working cooperatively with others to help a team or work group achieve its goals.

    • Communication

      Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.

    • Quality Orientation
    Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

    REQUIREMENTS

    High School Diploma
    Cash handling and customer service experience.

    Skills/Attributes:
    • Ability to communicate effectively through both verbal and written communication.
    • Ability to conduct relationships in a manner that will ensure cooperation and positive results.
    • Detail oriented individual able to complete tasks with a high degree of accuracy required.

    APPLY HERE


    The First National Bank in Sioux Falls is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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