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Commercial Account Executive

Nashville - Tennessee (TN), 37209

Zander Insurance

Job Description:

Commercial Lines Producer is responsible for prospecting, soliciting, quoting, and selling new and renewal accounts. Service and sales standards must be met with emphasis placed on the quality of the insurance product presented to the client.

Responsibilities include:
  • Handle VIP’s and all customers and vendors according to the Zander Four Pillars of Customer Service (Anticipate, Educate, Empathize, Own)
  • Manage client payment and billing inquiries
  • Issue client certificates immediately upon request
  • Handle the endorsement process including working effectively with the customer and the insurance carriers
  • Process all renewals in a timeframe that allows for billing 30 days prior to the expiration date of current policy
  • Respond to all messages in a timely manner as described by Vice President, Commercial Lines
  • Mail all new policies to customers the day they are received in the office
  • Mail renewal policies no later than 48 hours after determining that “shopping” is not necessary
  • Always respond to VIP’s immediately upon receiving the inquiry
  • Process all VIP’s renewals in a timeframe that allows for billing 60 days prior to the expiration date of current policy
  • Typing 45 words per minute
  • Intermediate skills in Microsoft Word, Outlook and Excel
  • Two years of experience using AM360 or comparable system
  • High School Diploma or equivalent
  • 1 year of experience in the insurance industry or Property and Casualty license
  • 3 years of customer service experience in an office setting
  • Managing multiple projects
  • Use of strong written and oral communication skills with excellent analytical skills
  • Previous work in a fast-paced, team-oriented and deadline-oriented environment
  • Property and Casualty license

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