Customer Care Representative

Dallas - Texas (TX), 75219

American Heart Association

Job Description:

Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


The American Heart Association (AHA)/American Stroke Association (ASA), selected over the last six years as one of the best Nonprofits to work for (#3 in 2015) has an excellent opportunity for a Customer Care Representative in our National Engagement Center office located in Richardson, TX. The salary is $16.50/hour and the start date is February 17 th

Interested in learning more about what it's like to be a Customer Care Representative at the AHA? Watch the below video:

Major Responsibilities:

  • Respond to customer inquiries and problems by telephone about heart disease, stroke, cardiopulmonary resuscitation (CPR) classes, charitable estate planning, direct marketing and revenue programs while maintaining a high level of productivity based on performance goals.

  • Provide information in response to questions about healthy living, advocacy, charitable estate planning, direct marketing, local office referral, revenue programs, science, stroke, and CPR while maintaining a high level of productivity based on standards and performance goals.

  • Cultivate customer and partner relationships by promoting AHA/ASA programs.

  • Provide information to develop and change the customer’s mindset and behaviors regarding cardiovascular disease and stroke that will build relationships and increase customer satisfaction and loyalty.

  • Create conversations that encourages customers to donate to the organization, thus contributing to revenue generation and long-lasting donor relationships. Customer calls are non-routine, non-scripted that oftenrequire Internet research and personalized responses. Inbound or outbound call conversations may include inside sales to promote AHA revenue generation activities.

  • Input customer information into a Microsoft Dynamics database.


Want to help get your resume to the top? Here is the experience we require:

  • High School diploma or equivalent required.

  • At least six months’ customer service experience, including managing accounts/clients, demonstrating strong customer satisfaction focus; a passion to help others in a similar environment, as well as proven experience thriving in a high call volume work environment.

  • Demonstrated multi-tasking efficiency in computer and internet navigation, managing multiple resources including a variety of websites, data entry screens, resource guides and contact interaction applications.

  • Exceptional communication skills, both verbal and written.

  • Superior listening skills, adept at probing and questioning to uncover caller’s underlying needs in a sensitive manner.

  • Excellent typing skills.

  • Ability to read and understand procedures and manuals.

  • Critical thinking and problem-solving skills to delight our customers.

  • Must be able to work a flexible schedule including weekends and holidays as needed. A schedule may start as early as 6:45am or end as late as 9:15pm.

Preferred skills:

  • College degree, preferred.

  • Knowledge of the American Heart Association and the American Stroke Association.

  • Interest and knowledge in health, fitness or nutrition.

  • Familiarity with medical terminology and pronunciation.

  • Bilingual (Spanish) is highly desired

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Location US-TX-Richardson

Posted Date 1 day ago (12/11/2019 12:29 PM)

Requisition ID 2019-5445

Job Family Group Customer Engagement

Job Category Administrative/Clerical

Additional Locations US-TX-Dallas

Location: Dallas, TX

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