USA

Call Center Representative

Houston - Texas (TX),

iCare Logistics

Job Description:

Job Description:

  • Assist customers or callers by providing information and answer queries
  • Respond efficiently; provide possible solutions, resolve problems by ensuring that customers feel supported and valued.
  • Keep records of all conversations and update customer’s database with notes for each customer on MIS.
  • Coordinate with Branches for data filtration and ensure recording of information/feedback given by the customers.

Job Specification:

  • Strong phone and verbal communication along with active listening.
  • Customer focus and adaptable to different personality types.
  • Problem analysis and problem solving.
  • Intermediate level of MS Office (Word, Power Point, Excel)

Interested candidates meeting the above criteria are encouraged to apply

Job Type: Full-time

Experience:

  • customer service: 1 year (Preferred)

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