Franchised Executive Housekeeper

Houston - Texas (TX), 77030

Marriott International, Inc

Job Description:

Posting Date Feb 17, 2020
Job Number 20022768
Job Category Housekeeping & Laundry
Location The Westin Houston Medical Center, 1709 Dryden Road, Houston, Texas, United States VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply via email at: [email protected]

Additional Information: This hotel is owned and operated by an independent franchisee, Pearl Real Estate. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


  • Bi-lingual Spanish speaking required
  • You have a burning desire to succeed, are extremely customer oriented and highly motivated.
  • You develop deep and meaningful rapport with your employees and communicate with piercing persuasiveness.
  • You pay keen attention to detail and precision.
  • You believe you can be the best at almost everything you do and can prove it.
  • You have a previous strong hotel background as a luxury full-service hotel Housekeeping Manager

Pearl Hospitality fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to building an empire. We have an exciting opportunity for you.
A Pearl Executive Housekeeper reports directly to the General Manager and is responsible for creating leaders fostering the Pearl culture within the housekeeping department for Pearl Hospitality. A Pearl Executive Housekeeper must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.
The Executive Housekeeper is responsible for the successful operation and administration of the housekeeping department. The Executive Housekeeper must ensure that the housekeeping department is continually balanced, while focusing on providing exceptional customer satisfaction by continually training on the Pearl touch points of the hotel and ensuring associate focus on our Pearl touch points at all times. The Housekeeping department must be executed at the highest level of professionalism and courtesy. The Executive Housekeeper must drive results through effective hiring, training, coaching, counseling, leading, motivating and empowering all the associates. The Executive Housekeeper must ensure maximization of profitability by controlling expenses through proper
execution and timeliness of inventory and proper inventory control. The Executive Housekeeper must ensure that our associates and customers are treated with the utmost respect at all times since they are the key to our success.

Job Responsibilities – (not limited to)
  • Foster the Pearl culture
  • Passion and commitment to the department at an ownership level
  • Oversee and teach associates to inspire loyalty and maximize profitability
  • Ensure compliance with brand standards as well as the Pearl standards and procedures
  • Ensure hotel cleanliness is maintained to the highest level with attention to detail
  • Maintain effective and open communication
  • Foster teamwork
  • Control cost through monthly linen inventories and ongoing supply inventories
  • Must possess high energy, professionalism and confidence every day and in every way
  • Be a highly motivated and enthusiastic leader
  • Daily and ongoing hotel and room inspections with attention to detail to ensure the highest standards
  • Conduct required Pearl stand-ups and meetings with enthusiasm and commitment to success
  • Train housekeepers, housemen and supervisors to deliver the best product at the highest standards
  • Must be capable to successfully prioritize, delegate, organize and multi-task
  • Must be able to monitor monthly expenses in compliance with the budget
  • Must be able to conduct daily business with integrity and be ethical at all times
  • Treat guest, associates, vendors and co-workers with professionalism and respect at all times
  • Must maintain a safe working environment through ongoing compliance of safety guidelines
  • Ensure emergency procedures are understood by all through ongoing training and documentation
  • Must be able to coach and counsel and provide clear and concise direction
  • Be able to work under pressure and meet or beat deadlines
  • Effectively create a weekly schedule that reflects the occupancy for effective cost control
  • Ensure proper training of all associates on all procedures and standards
  • Ensure approved uniforms are being worn at all times with nametags
  • Ensure all work areas, storage areas and housekeeping carts are organized and well maintained
  • Timely execution of associate evaluations
  • Provide a clean and comfortable room for each guest every day
  • Provide cleanliness and standards of the meeting areas, public areas and back of the house
  • Proactively monitor guest satisfaction and effectively increase scores in each area
  • Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
  • Operate department in accordance with OSHA standards
  • Comply with attendance rules and be available to work on a regular basis
  • Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates

This company is an equal opportunity employer.


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