USA

Spa Receptionist

Charlottesville - Virginia (VA), 22902

ACAC

Job Description:

Title: Spa Receptionist
Department: Spa
Reports to: Spa Manager

Summary:
The Spa Receptionist is responsible for making spa appointments, greeting and guiding members and guests into the Spa, and managing payment transactions. The Spa Receptionist sets the tone for our valued members and guests by exhibiting a sincerely friendly and professional demeanor at all times. Candidates must be available to work the shifts listed below and be willing to work additional shifts on a substitute basis when necessary:

Mondays 11:30-7pm (Downtown Spa)
Wednesday 8:30am-12pm (Downtown Spa)
Tuesday 1pm-7pm (Albemarle Square Spa)
Every Other Weekend

Essential Functions and Responsibilities (other duties may be assigned):

  • Greets all members and guests in friendly and courteous manner routing and provide excellent customer service
  • Checks all clients in for Spa appointments, ensuring that applicable pre-appointment paperwork is completed
  • Strives to greet members by name
  • Gathers complete and accurate information on new spa patrons to pass on to the Spa team
  • Manages member and guest scheduling for appointments either in person or via phone
  • Answers incoming calls in a clear, friendly, and expedient manner; answering calls within 3 rings
  • Takes accurate and complete messages as necessary or routes calls through the voicemail system
  • Maintains an orderly and highly functional work area; minimizes clutter at the Spa desk
  • Maintains an adequate inventory of supplies
  • Reviews appointment book before start of each shift
  • Receives deliveries and places deliveries in appropriate holding area in the Spa
  • Processes POS transactions accurately and in an efficient manner
  • Understands and follows opening and closing procedures
  • Informs supervisor of challenges and/or concerns with members, facility, or team members that could be corrected to improve operations
  • Constantly reviews and updates knowledge of Spa services, products, and offerings to provide information to Spa clients
  • Constantly reviews and updates knowledge of programs, classes and club operations, acac events, policies, etc.
  • Collaborates with acac Team Members in the spirit of outstanding customer service, teamwork, and communication

RESPONSIBILITIES
  • Performs the Essential Functions and Responsibilities as described (other duties may be assigned)
  • If unable to work, proactively seeks substitutes for shifts and immediately informs supervisor of the substitution
  • Wears proper uniform at all times while at work and always presents the acac brand and standard anytime and anywhere the acac uniform is worn
  • Attends departmental meetings and any other meetings as requested
  • If not already certified, attends CPR and First Aid training provided by acac and maintains current CPR/FA certification for the duration of employment
  • Attends New Hire Launch within 30 days of employment
  • Checks acac email daily
  • Ensures that time worked does not exceed 40 hours during the pay week (Sunday-Saturday); any overtime worked must be pre-approved by the supervisor
  • Reads, signs, and abides by the policies included in the Team Member Handbook
  • Parks in team member designated areas
  • Club cleanliness is an all-team responsibility; helps whenever necessary in any area of the club to keep club neat and clean
  • Helps with Service Day
  • Helps with acac programs, special events, or activities outside department
  • When supervisor or team members call or email, promptly returns contact
  • Exhibits a positive attitude at all times and upholds acac’s values of teamwork, customer service, and engagement

QUALIFICATIONS
  • High school diploma or GED preferred
  • Experience working as a Spa Receptionist preferred
  • Prior customer service experience highly desired
  • Experience handling money and operating cash registers/POS systems
  • Exceptionally member service oriented with excellent customer service skills
  • Excellent communication skills
  • Highly dependable and prompt
  • Able to prioritize and manage multiple tasks in a calm and efficient manner
  • Willing to and take the initiative to learn about acac programs and events
  • Must be knowledgeable about Spa services and products and be able to answer questions pertaining to the same
  • Able to work varied shifts, including days, evenings, weekends, and holidays
  • Current CPR, First Aid, and AED certifications a plus
  • Must be able to stand, move, walk, and bend for the duration of a shift

BENEFITS
  • Worker's Compensation
  • acac Uniform Top Provided
  • CPR/AED Training

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