Customer Service Representative
Manassas - Virginia (VA),
Beacon Electrical Services Inc
Beacon Electrical Services
Customer Service Representative (CSR)
We are a team of home service experts who go the extra mile to ensure peak performance for our customer s electrical systems. The Customer Service Representative will interact with the company s customers by addressing inquiries and resolving complaints. You will promote customer satisfaction by converting incoming and outgoing customer calls into booked service appointments. An important goal is to maintain a full three day call board.
- Answering inbound calls using a scripted template
- Follow up on non-booked calls or cancelled/rescheduled calls
- Provide consistent outbound calling
- Utilize SendoutCard.com program to send customer Thank You cards and to acknowledge customer life events.
- Interacts with customers via telephone, email, or text to provide support and information on services.
- Enters job orders for services using Service Titan and other software programs.
- Fields customer questions and complaints; when the issue is beyond the representative s knowledge, forwards to the Office Manager, Service Manager or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
What we offer:
- A family. This is last on the list because it s most important. We care about our team, and expect you to bring that same caring when you join. You will have the flexibility of working at home. We do a lot more than just work. You ll come to love our company outings, and you ll build life-long friendships at Beacon Electrical Services.
Equal Opportunity Employer