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DMV Customer Service Generalists - Richmond District Custome...

locationVirginia - Virginia (VA),

atVirginia Dept of Motor Vehicles

Estimated salary $29,274 - $44,250 a year

Job Description:


DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We do not just talk about our core values, we live them!

We are seeking experienced-level applicants to deliver excellent customer service solutions in a friendly and knowledgeable manner as a DMV Customer Service Generalists at the following Richmond District locations:

  • Chester
  • Chesterfield
  • East Henrico
  • Hopewell
  • North Henrico
  • Petersburg
  • Richmond Central
  • West Henrico

The selected applicants will handle customer transactions using multiple PC screens, have experience with cash drawers and credit cards, be familiar with inventory, policies, procedures, and regulations. The selected will administer vision tests with customers, process applications for driver, dealer, motor carrier, vehicle registration and titling, tax collection, administer IDs, and provide other DMV related services. The successful applicants will also administer road test in customer’s vehicle.

These positions are full time positions with excellent health, retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits. Training will be provided to ensure your success.

Minimum Qualifications
Customer service experience working in a fast paced environment.

Experience working in a Fiscal, Accounting or Cash Handling environment.

Keyboarding proficiency and use of automated systems.

Demonstrated oral and written communication skills.

Experience with standard business practices.

Flexibility to work M-F and Saturday.

Strong organizational, time management, problem solving and multitasking skills.

Must have attention to detail, accuracy, and complete assignments on time.

Experience working in a
team or group environment.

Demonstrated experience interpreting and explaining policies/procedures or other complex information to customers.

Ability to lift 10 – 25 lbs.

High School diploma or general education degree (GED).

Must be at least 21 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions.

Preferred Qualifications

Special Requirements
Applicants must consent to a fingerprint background check.

Required to be at least 21 years of age in order to apply for a position that requires performing driver’s license testing.

Possession of a valid driver’s license with a point balance of less than 6 demerit points and no major convictions.

Special Instructions to Applicants
When applying for jobs, please make sure your on-line application and/or resume are descriptive and complete. Applications and resumes are screened based on the information provided. The On-line application is required and must be complete. A series of job-related questions is included in the on-line application. Resume, cover letter and other documents, if any, must be attached electronically to the on-line application. We will not accept applications, resumes, cover letters, etc., in any other format. DMV participates in E-Verify

DMV Employment



2300 West Broad Street, Richmond, VA 23220

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