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Service Manager

Bluefield - West Virginia (WV),


Job Description:

Service Manager

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Are you looking for a change of scenery? How about a majestic view from a mountain oasis? We are looking for fast-paced individuals with a desire for growth and excellence.

Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members. Our family of Harley-Davidson dealerships is now accepting applications for a full-time self-motivated Service Manager who possess a customer-focused attitude. EOE/M/F/VET/DISABLED

Benefits Offered:

  • 401K
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental, Vision
  • Life Insurance
  • Cancer Insurance
  • Accidental Insurance
  • Disability Insurance
  • Health Flexible Spending Account
  • Company discounts
  • Upward mobility
  • New Hire Orientation
  • Training
  • Onboarding
  • Travel
  • Drug Free Work Environment

Position Summary: Service Manager

  • Ensure smooth and profitable operation of service department.
  • Be able to effectively manage both people and processes.
  • Managing the front-end Service Advisor staff.
  • Manage proactive follow up with current and previous customers.
  • Oversee proper dispatching of work to service technicians.
  • Monitor, interpret and evaluate reporting for technician productivity.
  • Provide oversight to Service Advisors on their performance in key metrics.
  • Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
  • Lead continuous improvement efforts that support annual goals for service and cost control.
  • Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

  • Service Manager experience required: 3 years.
  • Harley-Davidson background strongly preferred.
  • Outstanding leadership skills which focus on treating employees with respect.
  • Unwavering commitment to ethical business practices.
  • Understands, keeps abreast of, and complies with federal, state and local regulations.
  • Must have strong leadership and organizational skills.
  • Strong communication skills are required to work with customers, employees and vendors.
  • Managers are also required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
  • Valid driver’s license with acceptable MVR.
  • Drug Free.
  • Acceptable background check.

Click Here to Apply

Job Type: Full-time


  • Service Writing: 1 year (Required)
  • Service: 1 year (Required)


  • High school or equivalent (Required)

Additional Compensation:

  • Bonuses
  • Store Discounts

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule
  • Professional development assistance

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Autonomous/Independent -- enjoys working with little direction
  • People-oriented -- enjoys interacting with people and working on group projects

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