USA

Receptionist/Customer Service Representative

locationBuckhannon - West Virginia (WV), 26201

atBuckhannon Toyota

Estimated salary $10 - $12 an hour

Job Description:

We are looking for a Receptionist to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Perform other clerical receptionist duties such as filing, photocopying, scanning and faxing

Skills

  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and
appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • Job Type: Full-time

    Pay: $10.00 - $12.00 per hour

    Benefits:

    • 401(k) matching
    • Health insurance

    Schedule:

    • 8 hour shift
    • Weekends

    Education:

    • High school or equivalent (Preferred)

    Work Location:

    • One location

    Communication method(s) used:

    • Email
    • Phone
    • In person

    Job Duties:

    • Answer incoming customer inquiries
    • Collaborate with management teams to stay updated on new products, services, and policies
    • Record customer information within our customer service database
    • Engage with clients in a friendly and professional manner while actively listening to their concerns
    • Offer support and solutions to customers in accordance with the company's customer service policies
    • Other duties as requested

    Company's website:

    • buckhannontoyota.com

    Company's Facebook page:

    • https://www.facebook.com/WVToyota/

    Benefit Conditions:

    • Waiting period may apply
    • Only full-time employees eligible

    Work Remotely:

    • No

    COVID-19 Precaution(s):

    • Personal protective equipment provided or required
    • Temperature screenings
    • Social distancing guidelines in place
    • Sanitizing, disinfecting, or cleaning procedures in place

    Similar Jobs in West Virginia