Training Specialist 1 -- IS Apps Core -- Northgate-400 Assoc...
Charleston - West Virginia (WV),
CAMC Health System
Estimated salary $13.00 - $19.51 an hour
This position will serve as the primary contact in the development and delivery for training for the CAMC Healthcare System on all application/solutions training including Cerner, Kronos, and Lawson's IT systems for Ambulatory, Ancillary, or Corporate Administrative areas. This position will support all aspects of end user training in their assigned service areas. This position will develop and maintain IT course curriculum, training materials, and conduct classroom and individual training for employees and providers associated with the CAMC Healthcare System.
• Master of both the respective IT education modules and the relevant operational workflows in their assigned service area. • Develop and maintain respective course curriculum along with all training materials for assigned service area application. • Develop and maintain an in-depth understanding of workflows to properly develop training curriculum and related materials. • Build, test, and maintain the IT training environment for assigned service area application. • Ensure all classroom training and related training materials adhere to current CAMC Healthcare System policies and procedures. • Conduct training for all new and existing staff utilizing respective IT in preparation for individual employee system activation. • Teach additional credentialed trainers/subject matter experts who will assist with classroom training for end users. • This will include monitoring the trainer's adherence to course curriculum, knowledge of applicable workflow, and overall system knowledge. • Lead training efforts stemming from software upgrades and updates. Coordinate closely with system analysts in order to develop proper training in consideration of all end user roles to ensure effective training in advance of software updates and new version releases. • Provide hands on/at the elbow support to system end users with learned application knowledge and document project issues. • Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment. • Monitor adoption/engagement/acceptance of employee groups to new technology system changes/updates. • Maintain customer service orientation and
responsiveness. • Communicate effectively with project leadership, team members, and customers. • An understanding of the inpatient clinical care setting and/or healthcare business applications associated workflows. • Excellent written and verbal communication skills. • Must be able to write and edit curriculum for all roles that require training and create job aids and other training materials. Must possess solid interpersonal skills. • Strong organizational skills with the ability to meet deadlines and attend numerous meetings. • Must be willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence. • Self-motivated with the ability to learn new concepts and job requirements quickly as well as handle frequent change. • Collaborate with other team members to promote project learning objectives.
Knowledge, Skills & Abilities
1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.
• Bachelor's Degree (Required) Substitution: Can be actively pursuing a bachelor degree with completion within 3 years of hire. Can substitute an associate degree in a clinical related field for the bachelor degree. Experience: 1-3 years healthcare/IT experience with classroom Training/Individual Training experience desired
• No Certification, Competency or License Required
Work Schedule: Days
Location: Northgate-400 Association Dr.
Location of Job: US:WV:Charleston