USA

Service Clerk

locationFairmont - West Virginia (WV), 26554

atMiddletown Tractor Sales

Estimated salary $38,000 - $48,000 a year

Job Description:

Since 1952, Middletown Tractor Sales has been providing sales, service and parts for the iconic tractor brand, John Deere. Now with four locations in West Virginia and Pennsylvania, this third generation, family owned business is thriving! In addition to John Deere, we offer Stihl, the number one selling brand of hand-held equipment, alongside other great names such as Honda, Alamo, Tiger and now even Ventrac. We pride ourselves on tradition which includes our Vision, Mission and Values that drive everything we do. For nearly 70 years Middletown Tractor Sales has been serving customers with our Hometown Advantage. Would you like to join our family?

Position Specifics:
Reports to: Corporate Service Admin, Service Lead
Supervises: None

Purpose:
The Administrative Clerk is an important role in the operation of our day to day tasks within the Service Department. Validating customer information, creating and correcting work order errors, populating missing information, full data entry; are all essential to the work-flow. This is a full-time role that has a 40 hour work week, Saturday’s as needed.

Responsibilities:

  • Answer incoming service phone calls, customer inquiries
  • Utilize company software (i.e.
CDK/PFW System)
  • Generate Work Orders specific to customer equipment and accounts
  • Deliver invoices to clients via digital and traditional mail services
  • Process work order segments, verify accuracy
  • Organize the trucking personnel schedules, pick-ups and delivery.
  • Generate daily, weekly and monthly reports
  • Other duties as assigned
  • Experience, Education, Skills and Knowledge:

    • High School or equivalency
    • 1 + years in similar role or experience
    • Excellent computer skills - Required
    • Strong computational skills
    • An extreme attention to detail
    • Ability to be productive without oversight
    • Excellent interpersonal skills
    • Robust written and communication skill set
    • MUST enjoy having fun under pressure
    • Basic understanding of office software and machinery

    Job Type: Full-time

    Benefits:

    • Employee discount
    • Health insurance
    • Retirement plan

    Schedule:

    • Monday to Friday
    • Weekends

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Customer Service: 1 year (Preferred)

    Work Location:

    • One location

    Company's website:

    • www.middletowntractor.com

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