Lead Customer Service Representative
Glen Dale - West Virginia (WV), 26038
Store 4704013: 18 Wheeling Ave, Glen Dale, West Virginia 26038-1529
Circle K is a great place to work! Here is why:
Minimum Qualifications • High School diploma or GED preferred. • Experience in retail sales preferred. • Ability to work in the conditions described below. • Ability to perform essential duties and physical functions described below. • Ability to work as scheduled, and arrive at the job store on time. • Ability to communicate (orally and in writing) in English. • Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide). Essential Duties • Provides prompt, courteous customer service and resolves customer issues on shift. • Provides training assistance to new Customer Service Representatives. • Performs shift supervision. • Completes all store merchandise build-to’s • May complete a grocery order and delivery. • May provide direction for managing the fast food service area of the store. • Knows the gasoline pricing strategy for the store and changes gasoline prices correctly. • Inspect store facilities and equipment for safety, cleanliness, and proper working order. • Contacts maintenance for repair when needed. • Receives and verifies vendor deliveries. • Controls merchandise, cash shortages, and other selling expenses. • Assists in maintaining proper inventory levels and shift audits. • Assists new applicants with application process. • Performs all duties with minimal supervision. • Attends job-related meetings (may be required to work irregular hours) • Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold. • Performs multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc. • Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store. • Complete daily store reports and other duties as assigned by the Store Manager. Working Conditions • Perform approximately 95% of all work indoors, but will be required to work outside to clean parking lots, gas pumps, take out garbage, etc. • Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer. • Exposure to occasional noise. • Work with minimum direction and periodic supervision. Physical Functions • Ability to stand and/or walk for up to 8 hours. • Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels). • Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level (i.e., to replenish fountain syrups). • Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck). • Ability to bend at waist with some twisting up to one hour of workday. • Ability to grasp, reach and manipulate objects with hands up to all day. (This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs). THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFC REQUIREMENTS OF THE JOB. NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.
Circle K is an Equal Opportunity Employer.