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Service Coordinator

Kenova - West Virginia (WV), 25530

Diversified Assessment

Job Description:

Job Purpose:

Establish a person-centered process for coordinating the supports, range of services, instruction and assistance needed by persons with developmental disorders.


  • Assist consumer and/or their legal representatives with re-determination of financial eligibility as required by the DHHR office in the county where the consumer lives.
  • Verify financial eligibility during monthly home visits.
  • Participate in discharge process and provide linkage to services appropriate to the level of need when a member is found to be ineligible for I/DD Waiver Services during annual eligibility review.
  • Assist with procurement of all services that are appropriate and necessary for each member within and beyond the scope of the I/DD Waiver program.
  • Provide education, linkage, and referral to community resources.
  • Monitor to ensure that the member’s health and safety needs are addressed.
  • Meet with assigned consumers at least monthly and with their supports at the consumer’s
  • residence to verify that services are being delivered in a safe environment, in accordance with the
  • IPP and that services are being appropriately documented.
  • Meet with assigned consumers in non-residential settings, including facility-based day program
  • supported employment sites and volunteer locations.
  • Comply with all company/state/federal reporting requirements.
  • Coordinate necessary evaluations to be utilized as a basis of need and recommendation for
  • services in the development of the IPP.
  • Support consumers as necessary to convene and conduct IDT meetings and notify IDT member
  • 30 days in advance of meeting.
  • Promote a valuable and meaningful social role for assigned consumers in the community while
  • recognizing their unique cultural and personal value system.
  • Act as advocate for assigned consumers.
  • Provide oral and written information about the I/DD Waiver provider agency rights and
  • grievance procedures for consumers.
  • Communicate with other service providers on the IDT to allow for continuity of services.
  • Coordinate and develop consumer Individual Program Plans (IPP) annually and review at least
  • every 90 days unless specified in the plan.
  • Coordinate critical juncture and discharge/transfer meetings and services.
  • Access the necessary resources detailed in the IPP, make referrals to qualified services providers
  • and resources, and monitor that service providers implement the instruction, behavioral and
  • service objectives of the IPP.
  • Interface with required agencies on behalf of assigned consumers in regard to the assessment process, and the purchase of services/budget development.
  • Disseminate copies of IPP to the IDT members within 14 days.
  • Provide planning and coordination before, during and after crisis.
  • Provide information and assistance regarding consumer-directed service options during annual IPP.
  • Present proposed restrictive measures to the Human Rights Committee.


  • Clinical Skills
  • Multi-tasking
  • Listening
  • Verbal and Written Communication
  • Knowledge of Waiver I/DD program requirements
  • Ability to travel between locations (Valid driver’s license and automobile insurance)
  • Degree in Field which meets Waiver Title XIX requirements.

Job Type: Full-time


  • relevant: 1 year (Preferred)


  • Bachelor's (Required)


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

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