USA

Customer Care Representative

locationDouglas - Wyoming (WY),

atTalentWorldGroup Plc.

Estimated salary $11.50 - $12.50 an hour

Job Description:

Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly people's company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!

We are looking for Customer Care Talents with excellent communication skills and Call center experience to join us and start working on a US-based Premium Inbound Customer Care project in the Medical Tech industry.

Benefits

  • Home-based working
  • Freelance contract
  • Possibility of choosing your own schedule
  • Opportunity to join future projects
  • Long term cooperation agreement
  • Career development
  • Gamification program (make more money by the hour, earn paid holidays)

We are looking for you in case you have:

  • 2+ years of experience in Contact center industry (Inbound or Outbound)
  • Full-time availability (40hr/week) for the initial 4 week training
  • Strong user level of Computer skills
  • You strive for excellence and find your happiness in helping others
  • You have excellent oral and written communication skills in English
  • College or University Degree is an advantage

What You Will Do:

  • You are the first line of contact for members and must make each contact exceptional
  • Represent our client's services in a professional, member-centric manner
  • Provide timely response to members requests
  • Gather information to determine member eligibility and appropriate course of action
  • Manage the relationship for inbound member calls
  • Respond and interact with members during challenging times
  • Document within and navigate multiple internal computer systems while providing exceptional quality
  • Demonstrate empathy, actively listen and effectively communicate with members
  • Document key information clearly and concisely on customer account and our client's software system regarding information provided, received, or action taken
  • Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures
  • Identify opportunities
for improved member experience and provide feedback with member service improvement recommendations

What we need from you:
Internet:

  • Broadband internet connection
  • Ethernet based LAN connection

Hardware Requirements:

  • Processor: 1.8Ghz upwards (64bit preferable)
  • RAM: 4 GB RAM upwards
  • Available Storage: 10Gb minimum
  • Preferred Resolution: 1920x1080
  • Wired USB Headset

Operating System

  • Microsoft Windows 8.1,
  • Microsoft Windows 10, or
  • MacOS 10.11* or newer

NOTE: Please make sure you submit your Resume in a file format. Adding it from your iCloud would result in us not receiving it.

Job Type: Full-time

Salary: $11.50 - $12.50 per hour

Benefits:

  • Flexible schedule
  • Paid time off
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekends

Education:

  • Bachelor's (Preferred)

Experience:

  • Call center: 2 years (Required)

Language:

  • English (Required)

Work Location:

  • Fully Remote

Communication method(s) used:

  • Email
  • Phone
  • Chat

Job Duties:

  • Answer incoming customer inquiries
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • https://talentworldgroup.com/

Company's Facebook page:

  • https://www.facebook.com/talentworldgroup

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • Yes

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

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